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09-07-2009, 06:04 AM
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#1
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New Member
Join Date: Sep 2009
Model: 8330
PIN: N/A
Carrier: sprint
Posts: 5
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Help with Blackberry Curve 8330 !!!!
Please Login to Remove!
We got a new puppy who chewed the edge of my Blackberry hard cover. Sprint has told me that they consider it "physical damage" and won't repair it even though the phone works fine and the only damage is to the cover..I live on long Island in New york and I'm told I have to find a "third party" to repair it. What do I do from here? I can't believe that Sprint refuses to even fix this thing...
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09-07-2009, 06:16 AM
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#2
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Wirelessly posted (Its All About the U!)
Why don't you just put a skin on top? I have scratched mine up considerably?
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09-07-2009, 06:51 AM
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#3
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New Member
Join Date: Sep 2009
Model: 8330
PIN: N/A
Carrier: sprint
Posts: 5
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8330 problem
My problem is that when the dog chewed it, It also damaged the left siderail and chewed it enough where the cover is lifted off a little and its hard to press the A key. i need a new faceplate and left siderail...
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09-07-2009, 07:03 AM
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#4
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BlackBerry Master
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
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Ignoring the SPAM above ....
So explain why you think the carrier should be responsible for physical damage .... that you caused. ??
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09-07-2009, 08:11 AM
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#5
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Contact HorizonWirelessOnline.Com and see if they can help you.
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09-07-2009, 09:22 AM
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#6
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BlackBerry Extraordinaire
Join Date: Mar 2007
Location: San Antonio, TX
Model: 9650
Carrier: Sprint
Posts: 1,067
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Quote:
Originally Posted by montauk9
We got a new puppy who chewed the edge of my Blackberry hard cover. Sprint has told me that they consider it "physical damage" and won't repair it even though the phone works fine and the only damage is to the cover..I live on long Island in New york and I'm told I have to find a "third party" to repair it. What do I do from here? I can't believe that Sprint refuses to even fix this thing...
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Of course they won't fix it. It is physical damage, caused by you, and not covered by warranty.
Your choice is to find a third party to repair it. NJ suggested horizon which is a reputable vendor. There are probably vendors in New York that can do repair as well.
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Personal: iPhone on AT&T
Work: BB 9650 on Sprint
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09-07-2009, 09:36 AM
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#7
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Thumbs Must Hurt
Join Date: Jul 2008
Model: 9630
OS: 5.0.0.419
PIN: N/A
Carrier: US Cellular
Posts: 87
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OP didn't say he wanted it repaired for free.
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09-07-2009, 09:46 AM
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#8
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New Member
Join Date: Sep 2009
Model: 8330
PIN: N/A
Carrier: sprint
Posts: 5
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not responsible...
I never said I held the provider responsible...My problem with Sprint is that it's a simple thing for them to replace the cover for me and they won't do it..I don't get insurance casue i'm entitled to a new phone every year. I just dont understand why a multi billion dollar company tells a good customer for 15 years that they won't replace a simple faceplate for me that I want to pay for anyway.
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09-07-2009, 09:48 AM
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#9
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BlackBerry Master
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
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But you are still missing the point that they don't do that. You have to contact a third party repairer. That's how it works.
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09-07-2009, 10:04 AM
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#10
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New Member
Join Date: Sep 2009
Model: 8330
PIN: N/A
Carrier: sprint
Posts: 5
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ok
I know NOW that I have to do that...that's why I posted on here but its still ridiculous that Spring won't put on a simple faceplate for their customers if their willing to pay for it...they give you the address of a repair center and when you go they tell you they can't fix it...
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09-07-2009, 10:40 AM
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#11
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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I've yet to find a carrier that will replace a faceplate or battery cover.
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09-07-2009, 01:18 PM
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#12
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BlackBerry Master
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
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Yeah, not sure which part of "they don't do that" is hard to understand. ??
Oh well.
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09-07-2009, 04:13 PM
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#13
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Talking BlackBerry Encyclopedia
Join Date: Sep 2009
Model: Alis2
PIN: N/A
Carrier: Verizon
Posts: 210
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Carriers provide phones to you from a manufacturer, the manufacturer creates the phones from various parts THEY have. The carrier of your phone does not make your phone, nor are they supplied spare parts. Carriers sometimes have accessesories for sale but that's about as far as it goes. The most a carrier would do, in my knowledge, is to take care of a warranty exchange for you, if it's covered under the warranty, and I believe they only do this because they have an inventory of phones. If it's physical damage to a device, the carrier is no longer able to help because they're not an insurance company nor do they have the parts to make/repair your phone like the manufacturer would. For what you want you would have to contact the person that actually produces the phones and has the spare parts to repair your phone, which would be RIM.
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09-09-2009, 10:53 AM
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#14
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New Member
Join Date: Sep 2009
Model: 8330
PIN: N/A
Carrier: sprint
Posts: 5
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I got a third party to fix it...
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09-09-2009, 12:03 PM
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#15
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BlackBerry Master
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
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Hurray!! A happy ending after all!
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09-10-2009, 09:30 AM
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#16
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BlackBerry Mensa
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
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(nm)
Last edited by takeshi; 09-10-2009 at 09:31 AM..
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09-10-2009, 09:31 AM
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#17
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Thumbs Must Hurt
Join Date: Jul 2008
Model: 9630
OS: 5.0.0.419
PIN: N/A
Carrier: US Cellular
Posts: 87
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Quote:
Originally Posted by takeshi
Why? I can't think of a single carrier that will warranty this type of damage. Puppy damage is not a device defect.
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Did you read the thread? OP NOT asking for free repair.
Last edited by tsduke03; 09-10-2009 at 09:33 AM..
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09-10-2009, 03:33 PM
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#18
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Latino Hasta La Muerte
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
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Quote:
Originally Posted by tsduke03
Did you read the thread? OP NOT asking for free repair.
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You're a little late to the party, dude. We KNOW the OP wasn't requesting a freebie. The fact remains, and was plainly stated, that carriers don't do repairs. They don't take responsibility for physical repairs. But hey, way to chime in anyway!
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09-10-2009, 03:40 PM
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#19
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Thumbs Must Hurt
Join Date: Jul 2008
Model: 9630
OS: 5.0.0.419
PIN: N/A
Carrier: US Cellular
Posts: 87
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Quote:
Originally Posted by rambo47
You're a little late to the party, dude. We KNOW the OP wasn't requesting a freebie. The fact remains, and was plainly stated, that carriers don't do repairs. They don't take responsibility for physical repairs. But hey, way to chime in anyway!
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Dude....The person I quoted didn't seem to know the OP wasn't requesting a freebie.
Originally Posted by takeshi
"Why? I can't think of a single carrier that will warranty this type of damage. Puppy damage is not a device defect."
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09-10-2009, 03:43 PM
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#20
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Latino Hasta La Muerte
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
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... not to mention the OP posted that the issue has been resolved already.
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