Activation sticks at 98%
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Hi there,
I'm hoping someone can help. We have an ongoing issue with one of our users activation sticking at 98%.
I have read many threads on the address book being the problem and incorrect characters used etc but this is not my problem.
A year ago we had the following problem:
What I see on the handheld
This goes through and get stucks at 98% and says it has loaded 150/160 Address book items. When you move the cursor over the address book it changes this to completed and then sits there forever at 98%.
Things I have tried
Hours on the phone to Vodafone support which included:
Upgrading to the lastest version 4 of the BES software
Purging the database on the BES Server
Wiping the wireless backup on the BES Server
Numerous handheld wipes
New Firmware
New handheld
Waiting a few hours for activation to complete
Trying activation after removing all of the users contacts
Moving the users mailbox to a new Information Store within Exchange and then moving back and trying activation.
All of the above did not work.
In the end I backed up the users mailbox to a PST and deleted the users mailbox from our Exchange 2003 server and then recreated and restored the PST information. I tried activation and all worked fine.
This meant that there could not be a problem with the users contacts.
A year on and the same user has a new handheld and yet again we have the same problem. I cannot believe that the only fix is to delete the mailbox again. All of our other users do not experience these problems and they are all based on the same server. We do numerous activations with new handhelds and all work fine. Our information store does not have any issues.
I cannot think of anything else to try and was wondering if anyone had any ideas before doing the dreaded mailbox delete again. My major concern with this is if the user loses or replaces their handheld in the future, I can guarantee we will have the same problem.
Thanks for all your help
Rob
Last edited by RobertPBham; 02-20-2008 at 07:25 AM..
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