BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 04-05-2010, 11:34 AM   #1
gellet1982
New Member
 
Join Date: Apr 2010
Model: 8230
PIN: N/A
Carrier: Bell
Posts: 7
Default Reset ESN on BB 8230

Please Login to Remove!

I have a BB 8230 - Pearl Flip, and I used the JL-Cmder to format the handset. Since then my ESN has been wiped from the phone and Bell Canada is unable to correct the issue.

I need the ESN to be added back to the phone so that I can get Bell to set-up the phone again for service. Anyone know how to do this?
Offline  
Old 04-05-2010, 11:41 AM   #2
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default

You can't wipe the ESN from the device.

Why do you think it was done so?
Offline  
Old 04-05-2010, 11:48 AM   #3
gellet1982
New Member
 
Join Date: Apr 2010
Model: 8230
PIN: N/A
Carrier: Bell
Posts: 7
Default

On the main screen I have a "Service Required" message. I read some posts about using JL-Cmdr to wipe the phone and start fresh. Now when I put in command ##000000, the ESN(dec) is showing as 00000000000 and the ESN (hex) is 0. This is also evident under Status in Options.
The Bell Canada rep has said he has never seen that before. It is a clean phone.
Any ideas?
Offline  
Old 04-05-2010, 11:59 AM   #4
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default

Where'd you get the device?

"Service Required" or "Activation Required"?
Offline  
Old 04-05-2010, 12:03 PM   #5
gellet1982
New Member
 
Join Date: Apr 2010
Model: 8230
PIN: N/A
Carrier: Bell
Posts: 7
Default

I purchased it off someone local. I checked the ESN before I purchased it and it was clean. It worked for about 2 months and then I put a new battery in it last week. Once it turned on after the battery replacement, the "Service Required" message appeared on the screen.
It was recommended to use the JL-Cmder to remove everything from the device and reinstall the OS. Didn't work and the Bell rep said that he has never seen an ESN wiped from a device.
Offline  
Old 04-05-2010, 01:27 PM   #6
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default

A "clean" ESN simply means that it works and is usable by your carrier.

Wiping the device with JLCmder won't remove an ESN.

Look at Options > Status. What is the ESN there?
Offline  
Old 04-05-2010, 02:18 PM   #7
gellet1982
New Member
 
Join Date: Apr 2010
Model: 8230
PIN: N/A
Carrier: Bell
Posts: 7
Default

That is where it is showing the ESN (dec): as 00000000000 and ESN (hex): as 0.

I purchased it off a guy who's company gave him a phone so he was selling his personal phone.

I saw one other posting online regarding the exact same issue, but unfortunately there were no posts on how to correct the issue.

The only thing I can think of is to get RIM to fix it, but at what cost? time? etc.
Offline  
Old 04-05-2010, 02:31 PM   #8
jsconyers
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
Default

Out of curiosity, is your PIN showing as FFFFFFFF?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-05-2010, 02:42 PM   #9
gellet1982
New Member
 
Join Date: Apr 2010
Model: 8230
PIN: N/A
Carrier: Bell
Posts: 7
Default

Nope... my PIN is correct - it remains the same.
Offline  
Old 04-05-2010, 03:37 PM   #10
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default

Quote:
Originally Posted by gellet1982 View Post
The only thing I can think of is to get RIM to fix it, but at what cost? time? etc.
Too long, too much.

Are you certain that no one has tried to use any other software to edit or remove the ESN from this device?

Nothing more than JLCmder was used? Anything like MFI Multiloader software?
Offline  
Old 04-05-2010, 03:41 PM   #11
jsconyers
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
Default

Call me skeptical but I think there's a little more to the story than we are being told.

Is it possible that the person who sold you the device reported the device lost/stolen?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-05-2010, 04:11 PM   #12
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default

Mfi
Offline  
Old 04-06-2010, 06:25 AM   #13
gellet1982
New Member
 
Join Date: Apr 2010
Model: 8230
PIN: N/A
Carrier: Bell
Posts: 7
Default

I called Bell. The phone was purchased from them, I have a copy of the receipt and has only been registered once with them. It was purchased in October. The ESN was clean - never reported lost or stolen. I purchased it off him a month ago and it worked until I replaced the battery at which point the "Service Required" message appeared. I then wiped the handset using the option under Security Settings, but still had the "Service Required" message. I then used JL_Cmder to wipe the entire handset and reinstalled the lastest OS. STill the message "Service Required" and the ESN is showing as 0's.
I didn't check the ESN prior to using JL_Cmder, so I can't confirm if it was showing as 0's prior to.
Any ideas?
Offline  
Old 04-06-2010, 06:28 AM   #14
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default

Return the device to Bell for replacement.

Or ask the original owner to do so.
Offline  
Old 04-07-2010, 06:30 AM   #15
gellet1982
New Member
 
Join Date: Apr 2010
Model: 8230
PIN: N/A
Carrier: Bell
Posts: 7
Default

I have returned it to bell to have it fixed. Only out of a phone now for 6-8 weeks unless I want to pay for a loaner.
Offline  
Old 09-30-2010, 10:08 PM   #16
brenda anne
New Member
 
Join Date: Sep 2010
Model: 8230
PIN: N/A
Carrier: telus
Posts: 1
Default i too have encoutnered this very thing

Quote:
Originally Posted by JSanders View Post
Too long, too much.

Are you certain that no one has tried to use any other software to edit or remove the ESN from this device?

Nothing more than JLCmder was used? Anything like MFI Multiloader software?
i think its very unlikely this person is the same one i heard frm lately on ebay for instance a fella was saying he never encoutnered it before nor did the phone carrier anyway same hting 0000 esn was wiped off the phone.. i know wild but is true.. he had no idea what to do either. rim should take it back or soemone who knows how to play with programming on these devices. nto easy soemtimes but doable...
Offline  
Old 10-01-2010, 05:40 AM   #17
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default

Oh my...
Offline  
Old 10-01-2010, 05:45 PM   #18
rambo47
Latino Hasta La Muerte
 
rambo47's Avatar
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
Default

You folks mess around with that Mfi garbage software and this is what you get.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


ETERFANT Dental LED Flash Photography Oral Cell Phone Camera Filling Light Tools picture

ETERFANT Dental LED Flash Photography Oral Cell Phone Camera Filling Light Tools

$63.89



Sigma EZSafe flash-chromatography assembly Z416258 picture

Sigma EZSafe flash-chromatography assembly Z416258

$400.00



CH341A 24 25 Series EEPROM Flash BIOS USB Programmer Module + SOIC8 Test Clip picture

CH341A 24 25 Series EEPROM Flash BIOS USB Programmer Module + SOIC8 Test Clip

$7.98



Typar Butyl Window and Door Flashing 6 in x 75 ft. picture

Typar Butyl Window and Door Flashing 6 in x 75 ft.

$30.00



NSA Enespro AGP 40cal Arc Flash Kit w/ Lift Front Hood, No Gloves ARC40KITNG-XL picture

NSA Enespro AGP 40cal Arc Flash Kit w/ Lift Front Hood, No Gloves ARC40KITNG-XL

$778.36



LP Weather Logic Seam And Flashing Tape (boxes) picture

LP Weather Logic Seam And Flashing Tape (boxes)

$150.00







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.