[majbarny]

I have installed BES express 5.0.1 with MS exchange 2007, it seems to be functioning but I’m unable to activate any phones.

The .dat mail that is sent for blackberry just sits in the BESAdmin mailbox

Any help?

[Jadey]

The activation messages should go to the mailbox of the user that you are trying to activate... Not BESAdmin.

You're not trying to EA a device as BESAdmin, are you?

[Berrial]

I hope not... if you did try that, it will cycle into an endless loop and create a rift in the space time continuum and your server will teleport it back to when it was purchased and you will have to do it all over again.

[TeBear77]

If you are unable to activate devices wirelessly you can test your connectivity to Blackberry buy running the following app from the command prompt:

C:\Program Files\Research In Motion BlackBerry Enterprise Server\Utility\BBSrpTest.exe

This will send a signal to BB and wait for a response, it this fails check your firewall settings (open and/or direct port 3101 TCP to you BES server) -AUDIT from crackberry.com

[majbarny]

Oky tryed another user, still the same the .dat mail just sits in the users mailbox. it's as if the BES server is not communicating with the exchange but if u run the tests it works.

[Jadey]

What permissions does the BESAdmin account have to that users' mailbox?

[majbarny]

Exchange View-Only Administrators

[Jadey]

Have you done all the steps here
Configure Microsoft Exchange 2007 permissions for the Windows account - Installation and Configuration Guide - BlackBerry Enterprise Server Express for Microsoft Exchange - 5.0.1

and here?
Permit BlackBerry device users to send email messages in a Microsoft Exchange environment - Installation and Configuration Guide - BlackBerry Enterprise Server Express for Microsoft Exchange - 5.0.1

[majbarny]

Yip have done that and dubble checked it aswell

[Jadey]

K, and this one?
Create a Windows account that has a Microsoft Exchange 2007 mailbox - Installation and Configuration Guide - BlackBerry Enterprise Server Express for Microsoft Exchange - 5.0.1

Usually the inability to retrieve the etp.dat from mailbox of a user trying an EA is a permissions issue...

[CanuckBB]

does your firewall have port 3101 outbound open?

[RadHaz75]

open a command prompt and navigate to the folder with the bes setup, in there should be a tools folder. run the IEMSTest.exe. it will prompt you for the mapi profile to use then ask for a user to test with. it will check the permissions and tell you if something is not right.