[dpc]

I wanted to highly recommend SmartPhoneDepot as a place to get all your bb accessories (I recently purchased a leather case for my 7250). They really impressed me with their customer service, as evidenced by the following IM transcript (the fact that you can reach them by AIM is very cool):

perrycampf: I have a question about an order I placed. Can you help me?
SmartPhoneDepot: GO ahead please
perrycampf: I placed order #yhst-11393101121667-4782 on Aug. 24. I just got an email today "updating the status of the order." Apparently it hasn't shipped yet? I need it by Thursday [Sept. 1] at the latest. Do you know what the delay is, and can be upgraded to an expedited shipping to compensate for the delay?
SmartPhoneDepot: let me look...
SmartPhoneDepot: Looks like we ran out of the case and they came back in... we did upgrade the shipping already to to make sure it arrives in 5-7 business days per your order. At this point it looks like it's going to be Friday (7 business days).
perrycampf: has it already shipped?
SmartPhoneDepot: yes... we are waiting for the tracking number to load from our shipping system - which happens in the later evening hours
SmartPhoneDepot: I'm going to see what I can do right now please hang on...
perrycampf: thanks
perrycampf: i'll pay for the difference between saver [3-day shipping] and express [2-day] if that's what's necessary to get it here by thursday, if it's still possible to change
SmartPhoneDepot: working on it..
SmartPhoneDepot: they are looking for the box....
perrycampf: thanks
SmartPhoneDepot: found
SmartPhoneDepot: they are changing the to 2nd day
perrycampf: awesome. thanks so much for your help!
SmartPhoneDepot: Sorry for the delay... we are normally closer to 4-5 days on ground.. pretty rare to go the full 7
perrycampf: that's ok. i understand the vagaries of these things. this completely takes care of my problem.
SmartPhoneDepot: Is there anything else I Can do for you?
perrycampf: Nope. Thanks very much.

You'll also notice, if you do some searching, that the folks over there read these forums and are very responsive to feedback on products and information related thereto. I commend their efforts and encourage everyone to give them a try the next time you need an accessory for your bb or mobile phone. I have a feeling that I'm just one of many that have received outstanding service from them (and no, I have no affiliation with the company whatsoever).

dpc

[dpc]

Received the case today, as promised...

[DanMan]

Now if they can only ship to us Canadians they'd get more business

[rcg]

Were working on it !!!!!

Thanks DPC for the compliments.

[Rochelle437]

I will also highly recommend Smart Phone Depot!!!!!!!!!!!!!!!!