BlackBerry Forums Support Community

forino · 08-03-2010, 03:58 AM

Hy some users tell me that they don't see the address list on ther device.
Trying to open it they don't see any address.
What can i check ?
The problem is on the device or server side ?
Bes 5.0.2.28 for Exchange 2003 on Windows 2003 sp2
Thanks

mjpringles · 08-03-2010, 04:47 AM

Hi forino,

Have you tried re-sending the service books to the affected users device?

forino · 08-03-2010, 04:48 AM

Quote:

Originally Posted by mjpringles

Hi forino,

Have you tried re-sending the service books to the affected users device?

I try it

mjpringles · 08-03-2010, 05:41 AM

Can your users perform Lookups in the Address Book?

forino · 08-03-2010, 09:01 AM

Quote:

Originally Posted by mjpringles

Can your users perform Lookups in the Address Book?

No they can't

BlackBerry Forums Support Community

Cannot resolve address from address book