Hello everyone,
First post on this forum, and I must say, first real problem with our BES Express server (Small Business).
The setup is really simple, we have a single server, SBS 2003 where we installed BES Express / Small Business.
Everything was working fine, until yesterday.
I've installed Windows 2003 SP2, rebooted, all was fine.
Than I've installed the following patches :
KB921096
KB919029
KB925902
KB930178
KB931784
Windows Hotfix NLSDownlevelMapping
Windows Hotfix IDNMitigationAPIs
IE 7.0
KB932168
KB935966
KB931832
KB934041
KB934180
KB931906
KB927891
KB926505
KB933566
KB929123
KB935840
KB935839
KB936594
KB936357
KB933854
KB926122
Rebooted, and the server took 45mins + at the "Applying Computer Settings". I was able to access the log and most of the server ressource anyway, and found those entries :
Event Type: Warning
Event Source: Service Control Manager
Event Category: None
Event ID: 7044
Date: 7/16/2007
Time: 10:06:27 PM
User: N/A
Computer: LCNSBS01
Description:
The following service is taking more than 16 minutes to start and may be hung: BlackBerry Policy Service
Contact your system administrator or service vendor for approximate startup times for this service.
If you think this service might be slowing system response or logon time, talk to your system administrator about whether the service should be disabled until the problem is identified.
You may have to restart the computer in safe mode before you can disable the service.
For more information, see Help and Support Center at
Events And Errors Message Center: Basic Search.
__________________________________________________ _________
Event Type: Warning
Event Source: Service Control Manager
Event Category: None
Event ID: 7044
Date: 7/16/2007
Time: 10:06:27 PM
User: N/A
Computer: LCNSBS01
Description:
The following service is taking more than 16 minutes to start and may be hung: BlackBerry Dispatcher
Contact your system administrator or service vendor for approximate startup times for this service.
If you think this service might be slowing system response or logon time, talk to your system administrator about whether the service should be disabled until the problem is identified.
You may have to restart the computer in safe mode before you can disable the service.
For more information, see Help and Support Center at
Events And Errors Message Center: Basic Search.
__________________________________________________ _________
So I rebooted, to see if it would fix things. Same problem.
Rebooted in Safe mode, disabled all the Blackberry services, and rebooted, the server was fine.
So it seems like one of the update is not too well managed by the "Policy" & "Dispatcher" services.
BES is version 4.1.3 (installed in late March).
As it's my first problem with the software, any ideas how I should react ?
Should I update the BES (if an update is available), can I even if the services are disabled ? Should I uninstall / reinstall ?
Please help me out. thanks.