[jibi]

Unite was based on BES 4.1 SP2, so I'm not sure if it's going to work on that platform or not.

[vhato]

Originally Posted by jibi

Unite was based on BES 4.1 SP2, so I'm not sure if it's going to work on that platform or not.

So Unite is ready for home use?

[BekNazar]

I can add that the get "more" now works with html emails on 4.5.0.37!
Finally!

[eD_]

Has anybody tried this with Domino? Specifically 6.5.5FP2.

[Sparkomatic]

Wooo Hooo!! Did it and it worked like a champ. Thanks jibi!

[Spydertech]

Just wanted to add this little tidbit.

Updated BES to 4.1.5.24

As I have 200 users, and only one 8310 using OS 4.5, I went to manually make the changes to the database.

I made the changes to the serverconfig table.
When I went to make the changes to the userconfig table, everyone was already set to 1 for RichContentEnabled an also set t 1 for RichContentInlineEnabled.

So, now to watch the impact of this and see if anything slows down...

Spydertech

[Neontaz]

Has anyone found a way to have it auto-download the images instead of having to select it each time? I've looked in the BES and device, however I could have easily overlooked it.

[O'dell]

Originally Posted by Neontaz

Has anyone found a way to have it auto-download the images instead of having to select it each time? I've looked in the BES and device, however I could have easily overlooked it.

Go to your Email, then click Options, then Email Settings and at the very bottom under Enable HTML Email is an option that says "Download Images Automatically". Make sure that is set to yes.

[BrooklynzFinest]

Originally Posted by O'dell

Go to your Email, then click Options, then Email Settings and at the very bottom under Enable HTML Email is an option that says "Download Images Automatically". Make sure that is set to yes.

I have mine setup that way but still have to manually download the images

[exchangemymail]

Originally Posted by O'dell

Go to your Email, then click Options, then Email Settings and at the very bottom under Enable HTML Email is an option that says "Download Images Automatically". Make sure that is set to yes.

I don't see this in my options. I am running OS 4.5.0.18
Seems that everything is working except it won't display images, and i see no place to download them.

[penguin3107]

Originally Posted by exchangemymail

I don't see this in my options. I am running OS 4.5.0.18
Seems that everything is working except it won't display images, and i see no place to download them.

Resend your service books using BES manager.

[exchangemymail]

Originally Posted by penguin3107

Resend your service books using BES manager.

I resent the service books, and still no luck. I have now upgraded to OS 4.5.0.37 , and still no luck.

Can't see the images in emails, and no setting for autodownload, or anything like that.

Any other suggestions?

[penguin3107]

Are you sure you made the necessary alterations to your BES configuration database?
And you're running SP5 on BES for Exchange (4.1.5), correct?

[Nextel User]

Originally Posted by jibi

Unite was based on BES 4.1 SP2, so I'm not sure if it's going to work on that platform or not.

the fields to enable richcontent are there in Unite. But i have tried many times and cannot get html emails with unite.

[steveb_uk]

hmmm,
can't get it to work. I have SP5 installed on BES but cannot get the SQL scripts to execute. I ran from the commandline on bes and got:

[20000] (06/09 18:24:04.496):{0x11E4} Database name: BESMgmt
[40000] (06/09 18:24:04.496):{0x11E4} Authentication Type: Database Authentication
[40000] (06/09 18:24:04.496):{0x11E4} DBMS Type: SQL
[20000] (06/09 18:24:04.590):{0x11E4} Database connection opened!
[20000] (06/09 18:24:04.590):{0x11E4} Reading input file: EnableRichContent.sql
[40000] (06/09 18:24:04.590):{0x11E4} ----------------------------------------------------------------------------
[40000] (06/09 18:24:04.590):{0x11E4} -- EnableRichContent.sql
[40000] (06/09 18:24:04.590):{0x11E4} --
[40000] (06/09 18:24:04.590):{0x11E4} -- This will turn on the Rich Content options for all
[40000] (06/09 18:24:04.590):{0x11E4} -- BlackBerry Enterprise Servers managed in the target database.
[40000] (06/09 18:24:04.590):{0x11E4} --
[40000] (06/09 18:24:04.590):{0x11E4} -- (C) 2008 Research In Motion Limited.
[40000] (06/09 18:24:04.590):{0x11E4} ----------------------------------------------------------------------------
[40000] (06/09 18:24:04.590):{0x11E4} UPDATE ServerConfig SET RichContentEnabled = 1 WHERE RichContentEnabled = 0
[40000] (06/09 18:24:04.590):{0x11E4} UPDATE ServerConfig SET RichContentInlineEnabled = 1 WHERE RichContentInlineEnabled = 0
[40000] (06/09 18:24:04.590):{0x11E4} UPDATE UserConfig SET RichContentEnabled = 1 WHERE RichContentEnabled = 0
[40000] (06/09 18:24:04.590):{0x11E4} UPDATE UserConfig SET RichContentInlineEnabled = 1 WHERE RichContentInlineEnabled = 0
[40000] (06/09 18:24:04.606):{0x11E4} ExecuteStatement: Unable to run the statement:
----------------------------------------------------------------------------
-- EnableRichContent.sql
--
-- This will turn on the Rich Content options for all
-- BlackBerry Enterprise Servers managed in the target database.
--
-- (C) 2008 Research In Motion Limited.
----------------------------------------------------------------------------
UPDATE ServerConfig SET RichContentEnabled = 1 WHERE RichContentEnabled = 0
UPDATE ServerConfig SET RichContentInlineEnabled = 1 WHERE RichContentInlineEnabled = 0
UPDATE UserConfig SET RichContentEnabled = 1 WHERE RichContentEnabled = 0
UPDATE UserConfig SET RichContentInlineEnabled = 1 WHERE RichContentInlineEnabled = 0
[40000] (06/09 18:24:04.606):{0x11E4} ExecuteStatement: Error: [ADOConnectionItem::ExecuteUpdateSQL(): Could not execute SQL Command "----------------------------------------------------------------------------
-- EnableRichContent.sql
--
-- This will turn on the Rich Content options for all
-- BlackBerry Enterprise Servers managed in the target database.
--
-- (C) 2008 Research In Motion Limited.
----------------------------------------------------------------------------
UPDATE ServerConfig SET RichContentEnabled = 1 WHERE RichContentEnabled = 0
UPDATE ServerConfig SET RichContentInlineEnabled = 1 WHERE RichContentInlineEnabled = 0
UPDATE UserConfig SET RichContentEnabled = 1 WHERE RichContentEnabled = 0
UPDATE UserConfig SET RichContentInlineEnabled = 1 WHERE RichContentInlineEnabled = 0".]
[10000] (06/09 18:24:04.606):{0x11E4} Problem occured while executing SQL commands.


So I when to the SQL server, which is 2000, selected BESMgmt and I opened the query analyser. I pasted the first line in and it failed as follows :

Server: Msg 512, Level 16, State 1, Procedure ServerConfigSaveCapTrigger, Line 29
Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
The statement has been terminated.


Any ideas guys?

thanks
Steve

[penguin3107]

Originally Posted by steveb_uk

Any ideas guys?

Manually (and very carefully) make the needed adjustments to the SQL tables.

[jibi]

I agree. Pull up the ServerConfig and UserConfig tables and look at the RichContentEnabled and RichContentInlineEnabled columns.

[RadHaz75]

so generally how many people do u guys have on ur bes server(s) when enabling it?

and it was supposed to impact the exchange server, right? so what perf issues has anyone seen with it both on bes and exchange?

[jhurt]

I've also run the script and received the error ending with:
"Problem occured while executing SQL commands."

It seems the sql commands have problems when there is more than one bes server in the domain. I had to manually update the table columns (could also run the script if I selected only one of the rows as part of the logic, e.g., "UPDATE ServerConfig SET RichContentEnabled = 1 where id =4").

But now that I've successfully updated the sql tables, I still cannot get html/rich text to display on my bb. My config:
-BES 4.1.5
-Domino 6.5.6FP2
-BB 8800, OS 4.5.0.42
-Device message options-->Email Settings-->Enable HTML Email: Yes

Any ideas? Has anyone else gotten this working on Domino BES? Thanks!

[BekNazar]

You have to upgrade Domino.
It wouldn't work with 7.0 either. After an upgrade to 7.0.2 it worked like a charm!

Todd