[giggles_ssmc]

I have tried to upgrade to 5.0 on my storm for the past week and with no success. I have read every thread that I could find and did everything from wiping it clean, downloading the os to my pc etc, and I continue to get a fatal error message when upgrading. Are there any other suggestions out there I'm beginning to think it just isn't meant to be.

[NJBlackBerry]

What is the fatal error please?

[giggles_ssmc]

A fatal error has occurred while updating your device's software. Please try again

[NJBlackBerry]

Are you plugged in via a USB hub or directly to the back of a PC or notebook?

[giggles_ssmc]

I am plugged in using the usb cable to the back of the pc. I tried to use dm to upgrade as well as app loader.exe and continue to get the message using both. Also when I restore my 4.7 non of the third party apps come back include app world, games that were pre-installed, etc.

[NJBlackBerry]

What version of Desktop Manager are you using? 5.0.1 is the latest.

[giggles_ssmc]

I upgraded dm to 5.0

[backinblack9530]

You must have the latest Desktop Manager or it will NOT work. I learned the hard way.

[giggles_ssmc]

I do have the latest DM 5.0.

[Berry One]

Ask Verizon for assistance. Yours case is not that common.

[giggles_ssmc]

Thanks that's my next step.

[ernhrts3n8]

Have you cleared your browser cache?

[kurichan]

Did you backup then wipe your device first?

Also DM is now 5.0.1

[KOR]

Originally Posted by backinblack9530

You must have the latest Desktop Manager or it will NOT work. I learned the hard way.

You're incorrect. I upgraded from 5.0 and it worked with no problems whatsover.

[Russo1994]

check blackberry.com for the RECOMENDED OS for your phone...its amazing the things ppl do to have the "latest" on their phone...The pre-installed OS on blackberry's are recommended from RIM for a reason, or it would have come pre-installed with 5.0..

[penguin3107]

Originally Posted by Russo1994

check blackberry.com for the RECOMENDED OS for your phone...its amazing the things ppl do to have the "latest" on their phone...The pre-installed OS on blackberry's are recommended from RIM for a reason, or it would have come pre-installed with 5.0..

Are you kidding me with this crap?
The Storm was released with OS 4.7.x because OS 5.0 wasn't available until recently.
OS 5.0 was released by RIM and subsequently released by Verizon Wireless.

[giggles_ssmc]

I received an email from both rim and vzw stating that the new os was available to be downloaded. I used bbsak to do a complete wipe and tried to download it that way as well and I continue to get the same fatal error message. So if anyone has any other ideas before I go to the Verizon store Wednesday, it would be greatly appreciated.

[JSanders]

Verify that your USB port settings on the port you are using on your PC is the fastest USB port available.

I have seen this before, you might just change USB ports and keeps trying the next.

[rouen1969]

Originally Posted by Russo1994

check blackberry.com for the RECOMENDED OS for your phone...its amazing the things ppl do to have the "latest" on their phone...The pre-installed OS on blackberry's are recommended from RIM for a reason, or it would have come pre-installed with 5.0..

Just to clarify: this new OS is recommended by RIM & by Verizon ...it wasn't pre-installed b/c it wasn't even developed w/ the release of the Storm. This is the case w/ ALL Blackberries just as it is w/ any PC software. Russo is right in that you should never put anything on your BB that you are not 100% certain about.

...AND ...this new OS is great! If you are having issues that are not solvable w/ all of the Crackberry peeps here (always listen to JSanders ...been a BIG help to me over the years!), you should contact your service provider for help.

[XelhaBB]

Giggles,

JSanders is correct. I tried his method on a whim on an older laptop and was able to update a friend's BB at work.

If you are getting a "fatal error" message after a BBSAK low level wipe I am going to surmise it might be a computer issue rather than your Storm. Have you tried using someone else's computer?

rouen1969 - thats me that added you on BB messenger. I am in Florida too! Storm users UNITE!!!