I actually didn't want one when I became the BES admin.
But quickly realized I needed one for testing, troubleshooting and walking users thru the screens etc.
Must be very frustrating without one.
I feel for you buddy!
I had to go about a year before I was able to overcome reason #4.
Perhaps the boss got tired of hearing me state what a pain it was to support without having one.
Just use the blackberry simulator if you need to view the screen while walking someone through over the phone. Testing and troubleshooting isn't exactly the same on a simulator but it's better than nothing.
hehe - just keep asking the boss to use theirs because you can't remember the menus. That will get them. I've had one since day 1 - company paid for of course.
Quote:
Originally Posted by 1fish
I had to go about a year before I was able to overcome reason #4.
Perhaps the boss got tired of hearing me state what a pain it was to support without having one.
Reason #4. Only have three users at present. Using a simulator as a means of talking them thorugh menus if needed. It as to be said that so far there have been very few issues.
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BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
When we started getting BBs in ~5 years ago I refused to work on them unless I had one. My rational is how can I assist someone if I don't have a BB as well. My argument worked and as users upgrade their BBs I keep getting the newer BBs as well. I don't think I could support ~1500 users without one, especially since we have some that use the BT smart card reader (smart cards and BBs is enough to drive you mad).
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AlanM
Exchange\Blackberry Admin
4 - BES Servers (5.0.3),
~1500 BB Users, and a headache.
War Eagle!!
I supported Blackberry devices for about 3 years (we had about 300+ users on the BES) without ever using one. At my new job, when they decided to switch from Notifylink to BES, getting my own device for testing/troubleshooting/plain old knowing how the darn thing worked was the first thing I said that had to happen!! heh heh
Been using a BB for over 8 years... Take away all the BES servers and the other 5200 BBs (I just got another large OC in our company asigned to me) and I would still have to have one.