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Old 09-26-2015, 05:33 AM   #1
pavunkumar
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Default My blackberry z10 Lost

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I lost my blackberry z10 Phone a week back. I logged into blackberry protect login and flagged my phone as stolen. But that time , the request was not reachable to my mobile phone. Now. my doubt is, whether mobile phone data would have got wiped or not. How to find this status.?

And one more doubt is , yesterday my friend send one message to my whatsapp number. It is got delivered to my number , but not read(seen).

Now I am worried that, whether he got access into my mobile with data or not.

Whether my data is wiped or not. How can I get this information. I could not find any such information in my protect login portal also.

Please help me out.


Regards,
Pavunkumar.G
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Old 09-27-2015, 11:41 AM   #2
tsac
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Default Re: My blackberry z10 Lost

Login to the BB protect site on a computer and do the wipe or other from there.
You will still need the passwords etc.
You may need to log in based on your country

You might also try to do a locate on the phone. it may tell you where it is.

http://us.blackberry.com/devices/fea...y/protect.html
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Last edited by tsac; 09-27-2015 at 12:12 PM..
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Old 09-28-2015, 07:22 AM   #3
pavunkumar
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Default Re: My blackberry z10 Lost

Hi @tsac , First of all thanks for your reply. I did login into my blackberry protect login account. Looked for wipe or other option. But, I dont find any such option in the portal. ( In both My device, Manage Devices tab).

Is it because I have enabled as Flagged as stolen, it is not showing those option.

Please correct me If am wrong

Thanks.

Last edited by pavunkumar; 09-28-2015 at 07:34 AM..
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Old 09-28-2015, 12:10 PM   #4
tsac
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Default Re: My blackberry z10 Lost

Once it's checked as stolen options are limited. I don't know if you can remove the flag
the stolen flag automatically wipes the phone.

This link will help

http://support.blackberry.com/kb/art...nguage=English
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Last edited by tsac; 09-28-2015 at 12:19 PM..
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Old 09-30-2015, 03:37 AM   #5
pavunkumar
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Default Re: My blackberry z10 Lost

Is there any other alternative way available. Or Can I undo the stolen flag, So that I would be able to get wipe options and etc.
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Old 09-30-2015, 08:29 AM   #6
tsac
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Default Re: My blackberry z10 Lost

None, once you set the stolen flag it does a wipe so other than trying to find it and notifying the carrier not much else to do.
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