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Old 10-17-2013, 02:27 PM   #1
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Default BlackBerry won't activate

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I have 2 BlackBerry Bold's and I'm trying to activate a user. I've added them and deleted the user several times. I get stuck at contacting server. The user gets the message from RIM in their inbox but both devices (not at the same time) she gets stuck on contacting server and it eventually times out. I can activate the device under my account just fine.

Any thoughts on what to try? Ive also done a Security Wipe on the device.

This is BES Express if it helps.
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Old 10-17-2013, 02:57 PM   #2
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Default Re: BlackBerry won't activate

you cant activate 2 devices on same user account if thats what you are trying to do
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Old 10-17-2013, 06:20 PM   #3
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Default Re: BlackBerry won't activate

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Originally Posted by knottyrope View Post
you cant activate 2 devices on same user account if thats what you are trying to do

Nope just one device - I was using two because I can't get either of them to work. I know the device has data. I can send the registration message. I can't help but think it has something to do with her mail file but what else can I rule out? As I said above the RIM message makes it to her inbox. The BlackBerry devices themselves will activate find under another account. But it will not light up under her. It acts as though it can't find the server.
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Old 10-18-2013, 07:57 AM   #4
knottyrope
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Default Re: BlackBerry won't activate

is the user a member of any security groups? even print admin?
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Old 10-18-2013, 08:01 AM   #5
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Default Re: BlackBerry won't activate

Quote:
Originally Posted by knottyrope View Post
is the user a member of any security groups? even print admin?
Just the one everyone else is a part of - Standard policy. The only thing we enforce is passwords on the devices.
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Old 10-18-2013, 08:32 AM   #6
knottyrope
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Default Re: BlackBerry won't activate

have you run a permissions test?

also check MAGT log for any errors with the user
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Old 10-18-2013, 11:05 AM   #7
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Default Re: BlackBerry won't activate

Just in Case: Check if the users account has enabled forwarding (even in copy) to another users account. Disable any kind of forwarding (you may enable it again after activation was sucessful).
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Old 10-18-2013, 11:08 PM   #8
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Default Re: BlackBerry won't activate

Verify the documents in the BlackBerry smartphone user's Profiles database.If the the time stamp does not pre-date the time the account was added to the BlackBerry Enterprise Server, remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server, delete the documents, and then add the BlackBerry smartphone user to the BlackBerry Enterprise Server.
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