I don't think you can unlock a phone that says MEP loaded.
Try putting it into `GSM` mode by going to "manage connections" then "mobile network options".
For Telus 9700 I think you use the "MEP4" instructions above.
Hopefully you can get it unlocked, from the ones I've gotten a hold of I notice the build quality on the Telus BB 9700 seem to be nicer than the other networks for some reason.
If you need the unlock code, go to cellunlocker
they are fast and you can call them.