Originally Posted by nobody7290
For me (If I understand it correct what you want to do), it does not look that this will help you, because, this only applies to Blackberry Handhelds Version <5.
You could try to remove the icon, but I dont think this will change the devices behaviour to show a separate Inbox and the Desktop icon it the device software is 5 or later. Even it the icon is removed, there will be no "Desktop" icon, but only the Inbox.
Your problem seems to be that the "Desktop" icon is called "firstname.lastname@example.org", which is normal for any BIS mailbox, and as it seems to me (no experience with O365) normal for Office 365.
The only thing I could think of is:
All users have to manually hide the "Desktopemail@example.com" icon on the home screen
Go into the the inbox, open options, inbox settings.
Remove the checkmarks for all items but the "Desktop"
Then, the "inbox" will only contain corporate messages.
thanks for ur help and sorry for delay
it is defnly possible with office365 as we were previoulsy using it, only difference being our BB servers were hosted on MS cloud.
now we have the BB servers on prem but exchange still continue hosted services.
Any idea to resolve this?