[TTetzlaff77]

I am having an issue with slow e-mail and calendar synchronization. E-mail messages will his my users' Outlook inbox, and then 15-20 minutes later, the e-mail will appear on their Blackberry. Also, a similar thing is happening with the calendar. I can make an appointment on the Blackberry calendar, and then it syncs to the Outlook calendar in maybe 2 minutes, but if I make an appointment on the Outlook calendar, it again takes 15-20 minutes to appear on the Blackberry calendar. Is this normal, or is there a way to speed this up?

Thanks,

Todd

[dcpatti]

We had a similar problem that all came back to the original install not following the vendor specs. Unless your server is horribly undersized for your user count, I would start by checking the permissions assigned to the BESAdmin account---- it CANNOT be an Exchange Full administrator and it has to have the rights assignments made exactly as the documentation states. Then also make sure, if you are using an external SQL database, that your database is not on the same drive as the SQL trans logs. We did some other fine tuning but correcting these two issues took us from an ungodly hour-plus delay for email delivery to a mere second's delay. FWIW we have about 700 users and have nothing fancy for a server, just your run of the mill mid-range HP box.

[BlackBerryLinks]

It is depending on how many users you have, if you need an external MS SQL server. It is also possible that you need the BES start more agents (workers). There is an performance white paper.

Regards,
Bob