|
 |
12-17-2015, 05:13 AM
|
#1
|
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: London, England.
Model: Z10
Carrier: Vodafone (UK)
Posts: 467
|
BB10 mailflow issue
Please Login to Remove!
I have a strange issue where its been reported that some users at random times are unable to send and receive emails on their BB10 devices. We are running BES10 (10.2.5.16) with Exchange 2010 SP3 RU11.
We have checked the Exchange IIS logs and all we see is the device is OK before the time the reported but nothing in between until the time they reported it started working. Strangely during this window when they are unable to send/receive emails, other users are connecting fine - which indicates not a general outage.
On the BES logs I see the below as a sample ;
<2015-11-17 17:05:07.190 GMT>:[1118518]:<MDS-CS_MYSERVERA_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 2126869507, DEVICEPIN = 4bbd5770@[B@3aed2496, VERSION = 16, CONNECTIONID = 1729522661, SEQUENCE = 6, TYPE = ERROR, PERIMETERID = 1;233A5214-AF53-4E6A-BE5A-2D4538F0A521>
<2015-11-17 17:05:07.190 GMT>:[1118519]:<MDS-CS_MYSERVERA_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CancelledPacket, DEVICEPIN = 4bbd5770, TAG = 2126869507>
<2015-11-17 17:05:07.190 GMT>:[1118521]:<MDS-CS_MYSERVERA_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Notification, TAG = 2126869507, STATE = CANCELLED>
from above we can see the device talks to BES fine but not to exchange. But as the issue is intermittent, its difficult to reproduced the issue and gather device logs.
What exactly does the above log lines mean ? apart from cancelling the request and also what else can I do to gather logs for BB support ?
much appreciated
Last edited by Kul; 12-17-2015 at 05:16 AM..
Reason: corrected a line
|
Offline
|
|
12-17-2015, 10:11 AM
|
#2
|
BlackBerry Elite
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
|
Re: BB10 mailflow issue
MDS CS is for internet
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter
Rocking the Motion with out lotion.
|
Offline
|
|
12-17-2015, 11:48 AM
|
#3
|
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: London, England.
Model: Z10
Carrier: Vodafone (UK)
Posts: 467
|
Re: BB10 mailflow issue
OK, so what I read form the above log entries is ...
Device attempts to sends a packet(message) out, It receives back for some reason a cancellation notification and message is not sent.
but apart from device logs, can I somehow findout what caused the BES/device to receive the CancelledPacket
|
Offline
|
|
12-17-2015, 11:51 AM
|
#4
|
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: London, England.
Model: Z10
Carrier: Vodafone (UK)
Posts: 467
|
Re: BB10 mailflow issue
Quote:
Originally Posted by knottyrope
MDS CS is for internet
|
when you say Internet, do you mean web browsing ?
|
Offline
|
|
12-17-2015, 12:34 PM
|
#5
|
BlackBerry Elite
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
|
Re: BB10 mailflow issue
correct
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter
Rocking the Motion with out lotion.
|
Offline
|
|
12-17-2015, 12:37 PM
|
#6
|
BlackBerry Elite
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
|
Re: BB10 mailflow issue
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter
Rocking the Motion with out lotion.
|
Offline
|
|
12-18-2015, 07:40 AM
|
#7
|
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: London, England.
Model: Z10
Carrier: Vodafone (UK)
Posts: 467
|
Re: BB10 mailflow issue
ok - so these log entries are nothing to do with the EAS sync issue. during the time of the outage I cant see anything odd in the logs though
|
Offline
|
|
12-18-2015, 07:49 AM
|
#8
|
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: London, England.
Model: Z10
Carrier: Vodafone (UK)
Posts: 467
|
Re: BB10 mailflow issue
But looking at the logs
<2015-11-17 17:05:07.190 GMT>:[1118518]:<MDS-CS_MYSERVERA_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 2126869507, DEVICEPIN = 4bbd5770@[B@3aed2496, VERSION = 16, CONNECTIONID = 1729522661, SEQUENCE = 6, TYPE = ERROR, PERIMETERID = 1;233A5214-AF53-4E6A-BE5A-2D4538F0A521>
<2015-11-17 17:05:07.190 GMT>:[1118519]:<MDS-CS_MYSERVERA_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CancelledPacket, DEVICEPIN = 4bbd5770, TAG = 2126869507>
<2015-11-17 17:05:07.190 GMT>:[1118521]:<MDS-CS_MYSERVERA_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Notification, TAG = 2126869507, STATE = CANCELLED>
Although you say Internet connection, if I look at the event and TAG (2126869507), it looks like its trying 'Send' and gets cancelled. surely this must be a message that is being sent , wouldn't it or am I looking at the wrong log file ?
|
Offline
|
|
12-18-2015, 10:01 AM
|
#9
|
BlackBerry Elite
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
|
Re: BB10 mailflow issue
looks like device cancelled it
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter
Rocking the Motion with out lotion.
|
Offline
|
|
12-21-2015, 05:54 AM
|
#10
|
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: London, England.
Model: Z10
Carrier: Vodafone (UK)
Posts: 467
|
Re: BB10 mailflow issue
looks like I have to somehow reproduce the issue and get device logs.
thanks for your assistance
|
Offline
|
|
|
|