[twwabw]

Hi-

Running 4.1 w/4 users. Been fine for a long time. Last couple of weeks though, one user (w/8330) has been experiencing slow delivery to his device. Can "reconcile now" and immediately receive them, and they'll usually sync up on their own after a few hours. Other users are fine. When I send a message via BES to device, it immediately receieves it, and will also then immediately reconcile all pending messages.

Any thoughts??

As a side note, this user had a Storm for a few months, hated it, and got a replacement 8330. Deleted him from BES, reloaded and activated with new phone, and all was well for the first month or so. Also, resetting the phone (battery pull) will immediately reconcile. Seems with messages pending and last contact time being delayed, could it be a phone issue instead? Great Verizon reception at their location, and have also updated roaming etc (*228).

[funy]

anything coming up in the logs for this user?

sounds like it could petentially be the device, maybe worth a wipe and reactivation to test?

[stuwhite]

When you removed him from the BES after the Storm went, did you also remove mailbox info or just a straight db remove? My Storm did nasty things to my mailbox and I had to do a "full" remove form the BES before my new Bold was ok with me.

[twwabw]

Originally Posted by funy

anything coming up in the logs for this user?

sounds like it could petentially be the device, maybe worth a wipe and reactivation to test?

No errors- just says device out of range, which it isn't. Can always reactivate I guess, but therte should be a reason for it.

[twwabw]

Originally Posted by stuwhite

When you removed him from the BES after the Storm went, did you also remove mailbox info or just a straight db remove? My Storm did nasty things to my mailbox and I had to do a "full" remove form the BES before my new Bold was ok with me.

Yep- removed user, and all mailbox info. I try to always do that to leave the "dirty laundry" behind.

[stuwhite]

Ok so I would start to look at what might have changed. Perms on the user's account, anything weird they are now doing in their client (what is your email setup btw?), and check that their PC mail client is running 100%. This is all assuming of course that the device really is staying in coverage.

There is a chance that the BB has a fault where it is dropping the connection and the user isn't seeing that as they aren't looking at it all the time. When the connection comes back, mail gets delivered. I think we have had quite a few Bolds doing that now and I know my Storm did for a while. Some were fixed by a full battery drain and overnight mains charge, most needed to be replaced under warranty.

[twwabw]

No permission changes, no Outlook client changes- nothing different. Like I said, logs just say device out of range. I have done a couple battery pull resets, but not a drain/recharge. Don't quite understand what that would do? User says that signal strength shows good, but he would have no way of knowing if device was communicating or not, or is there a way?

[stuwhite]

Originally Posted by twwabw

No permission changes, no Outlook client changes- nothing different. Like I said, logs just say device out of range. I have done a couple battery pull resets, but not a drain/recharge. Don't quite understand what that would do? User says that signal strength shows good, but he would have no way of knowing if device was communicating or not, or is there a way?

I don't either but it seems to work on the new devices . There might be something in the device logs (alt-lglg IIRC) but we have usually tried a spare BB by now to discover if it's a faulty device. Time to try that if you didn't already.