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Old 06-03-2009, 11:20 PM   #1
supergod
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Default Upgrade from trial license, SRP need to change?

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Out BES server is running on a 60-days trial license.
We have made a purchase for the small businese edition and received 2 license keys.
One is the SRP license key and the other the BES Cal.
I just put the key into the BES already and it now shows to have 5 license in total. What I want to know is do I need to update the SRP license key as well or I just keep the old one in place? I am worried that if I change the SRP key the users may need to reactivate again. Thank you.
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Old 06-04-2009, 04:35 AM   #2
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You do need to change the SRP key, that is what makes the current setup a trial. Changing to the SRP ID will get you off trial and onto live but currently-working users will be fine. The BES sends new data to the BBs and once the BBs handshake with the new SRP ID, they will be fine. When I change SRP IDs, users whose BB is talking to the BES fine don't even see the change and are done in a few minutes. Any BB which can't be contacted will stop syncing (well mine do anyway) until they can communicate with the BES.

I do find that MDS connection is knocked out for about 15mins after a change but it's probably more a case of it being knocked out until that particular BB has been updated, due to security issues.
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Old 06-04-2009, 06:02 PM   #3
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Going from Trial to regular SRP the users shouldn't notice anything.. going from BES1 with a regular SRP to another BES2 with a different SRP I thought requires the devices be wiped?

When I try it on my setup, 2 bes', different SRP keys, the devices require a wipe.
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Old 06-05-2009, 06:16 AM   #4
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True but OP is talking about changing SRP IDs on a single box. So no wipe required but on my setup changing SRP ID causes the previously-mentioned behaviour due to the security changes (I assume).
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Old 06-08-2009, 08:36 PM   #5
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what ^ said.
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Old 06-09-2009, 03:55 AM   #6
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Here you have to be concerned about your Blackberry Connect Clients....They cannot automatically resync as no Service Books
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Old 06-09-2009, 08:55 AM   #7
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People actually use that BlackBerry Connect?
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Old 06-09-2009, 09:15 AM   #8
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Quote:
Originally Posted by hdawg View Post
People actually use that BlackBerry Connect?
I have one, was two until one user's Nokia Communicator broke and he was loaned a curve for a week. He now won't return the Curve.
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Old 06-09-2009, 09:20 AM   #9
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Quote:
Originally Posted by DavidAdams View Post
... He now won't return the Curve.
^^^ exactly!
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Old 06-09-2009, 09:27 AM   #10
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We had to have a few guys in Sweden using it once <shudder>. Nothing but problems and they loved getting their BBs finally. I think RIM created it to show just how good actual BBs really are .
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Old 06-09-2009, 09:45 AM   #11
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Haven't actually seen the BBC in use, it belongs to a user in Germany who had his Nokia as a phone before our BES went live. He seems happy, well i haven't heard from him since activation last September.
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