BlackBerry Forums Support Community

sjt79 · 10-31-2007, 09:32 AM

Sorry if this has been answered elsewhere, but I scoured the posts and used the search function as much as I could tolerate before posting this.

After receiving a copy of my sent emails using Gmail POP3 and trying to edit my signature to remove the "Sent from my Blackberry Device" with no luck, I called Verizon to ask if I could do this. I was told flat out "No." I was told that no one can. When I told him (as from my knowledge on here) that other carriers give their users a BIS application to configure on the web, he had nothing to say to that other than the fact that Verizon Wireless doesn't. I see posts about people going to the BIS website for VZW on Blackberry.com - it no longer is active. I can only access BIS from my 8830 directly. It doesn't allow me to change the signature there.

Therefore, I also can't change the settings suggested on some of the posts here to get the Gmail "sent email" forward to stop.

Is this a new version of BIS for Verizon? Is everyone else on Verizon crippled just like me or has Verizon done it to us yet again?

One more reason to hate Verizon just as much as I love them.

jeremyckitching · 10-31-2007, 09:34 AM

I know on T-Mobile I can't edit the Signature from the Device setup, I do have to log in to the T-Mobile web site to do that. If that is the case that would be very strange. I mean, how would they get device updates out to the customers?

zerog46 · 10-31-2007, 09:53 AM

Quote:

Originally Posted by sjt79

Sorry if this has been answered elsewhere, but I scoured the posts and used the search function as much as I could tolerate before posting this.

After receiving a copy of my sent emails using Gmail POP3 and trying to edit my signature to remove the "Sent from my Blackberry Device" with no luck, I called Verizon to ask if I could do this. I was told flat out "No." I was told that no one can. When I told him (as from my knowledge on here) that other carriers give their users a BIS application to configure on the web, he had nothing to say to that other than the fact that Verizon Wireless doesn't. I see posts about people going to the BIS website for VZW on Blackberry.com - it no longer is active. I can only access BIS from my 8830 directly. It doesn't allow me to change the signature there.

Therefore, I also can't change the settings suggested on some of the posts here to get the Gmail "sent email" forward to stop.

Is this a new version of BIS for Verizon? Is everyone else on Verizon crippled just like me or has Verizon done it to us yet again?

One more reason to hate Verizon just as much as I love them.

I just logged on and was able to change mine.

https://bis.na.blackberry.com/html?brand=vzw

sjt79 · 10-31-2007, 11:20 AM

Interesting, when I went to that site this morning, there was an error message telling me to go to my device to logon. I guess it was temporary.

However, I just went there now, entered my (BB) username and password that I made for my BB account on my BB when I activated it a few days ago and it says it doesn't recognize me. So I tried to create a new account and when I input my PIN and ESN it gave an error message that said I am not allowed to access BIS via HTML and must do it only from my device (which has none of the options mentioned on here for other carriers). Possibly a new version of BIS/OS for the 8830? It was just bought a few days ago.

I am running v.v4.2.2.148 (Platform 3.0.0.67)

akosnitzky · 10-31-2007, 11:28 AM

Wirelessly posted (Verizon 8830: BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Quote:

Originally Posted by zerog46

Quote:

Originally Posted by sjt79

Sorry if this has been answered elsewhere, but I scoured the posts and used the search function as much as I could tolerate before posting this.

After receiving a copy of my sent emails using Gmail POP3 and trying to edit my signature to remove the "Sent from my Blackberry Device" with no luck, I called Verizon to ask if I could do this. I was told flat out "No." I was told that no one can. When I told him (as from my knowledge on here) that other carriers give their users a BIS application to configure on the web, he had nothing to say to that other than the fact that Verizon Wireless doesn't. I see posts about people going to the BIS website for VZW on Blackberry.com - it no longer is active. I can only access BIS from my 8830 directly. It doesn't allow me to change the signature there.

Therefore, I also can't change the settings suggested on some of the posts here to get the Gmail "sent email" forward to stop.

Is this a new version of BIS for Verizon? Is everyone else on Verizon crippled just like me or has Verizon done it to us yet again?

One more reason to hate Verizon just as much as I love them.

I just logged on and was able to change mine.

https://bis.na.blackberry.com/html?brand=vzw

In vzw you can change the signature from a PC by using the link above or you can change it through your e-mail settings application which has an icon on your bb desktop.

sjt79 · 10-31-2007, 12:00 PM

akosnitzky - thanks for the reply, but please see my response above yours. Neither of those options work for me.

namson · 10-31-2007, 12:56 PM

Quote:

Originally Posted by sjt79

akosnitzky - thanks for the reply, but please see my response above yours. Neither of those options work for me.

From your BB, log in to BIS and choose "create a new account" from there. After that, you can edit your signature from either your phone or through the website from your desktop. I did this yesterday and it worked for me.

tj13 · 10-31-2007, 01:44 PM

i am having the same problem.
from my BB i get an error trying to log onto the site to edit any email account. my new pc is not here yet so i cannot use that option. I get an error "HTTP error 404 not found" this is when i try to edit any of the 4 email accounts i have setup. i can surf the web and use other services... thanks from the nooobie

sjt79 · 10-31-2007, 02:36 PM

Quote:

Originally Posted by namson

From your BB, log in to BIS and choose "create a new account" from there. After that, you can edit your signature from either your phone or through the website from your desktop. I did this yesterday and it worked for me.

I had already done this, which is how I have my blackberry email address in the first place. I don't want another blackberry address, so I'm a bit confused as to how making a new account would help. That seems as if it would just add another alias within the 10 alotted from RIM.

I'm just wondering if people with the old version of the OS were able to use the BIS on the web and the newer version (out of the box, not upgrade) makes BIS only available on the unit itself and blocks certain options.

BetterOffDad · 10-31-2007, 04:32 PM

Quote:

Originally Posted by sjt79

I was told flat out "No." I was told that no one can.

I don't know how to fix your problem, but I can promise you that the Verizon rep is absolutely wrong. I've changed my signature a couple of times in the past 2 months via my PC...and I just did it again, so the whole "no one can" is flat wrong.

Good luck.

JRSCCivic98 · 10-31-2007, 04:44 PM

Changing the signature via the WAP site has always been a problem. You can change it by using the REAL website via a PC all day long though. If you don't already know the site is... https://bis.na.blackberry.com/html?brand=vzw

zerog46 · 10-31-2007, 09:10 PM

Quote:

Originally Posted by sjt79

I had already done this, which is how I have my blackberry email address in the first place. I don't want another blackberry address, so I'm a bit confused as to how making a new account would help. That seems as if it would just add another alias within the 10 alotted from RIM.

I'm just wondering if people with the old version of the OS were able to use the BIS on the web and the newer version (out of the box, not upgrade) makes BIS only available on the unit itself and blocks certain options.

I have the same os as you so I don't think it would be that.

sjt79 · 11-01-2007, 07:04 AM

Quote:

Originally Posted by namson

From your BB, log in to BIS and choose "create a new account" from there. After that, you can edit your signature from either your phone or through the website from your desktop. I did this yesterday and it worked for me.

Sorry, I should have paid better attention. "Create a new account" is very different than "Add a new email address" in the BIS on the BB. As soon as I did this (with a tech support rep who actually knew what she was talking about), I got a warning stating that I will always have to use this user id and password instead of my BB email and password to access BIS from here on in. Once I made a user id and password, I was able to get into the control panel on the computer rather than just the BB.

Now the only two things we (the tech and I) were wondering is why Verizon/RIM would not make it mandatory for you to create that user id when you create a blackberry email account to avoid this confusion and why you are only able to change the signature from the computer and not the handset, when they both have BIS access.

The only thing I'm left wondering is why Verizon/RIM (whoever is responsible for this) makes it so that you can't have an empty signature. If I blank it out, it won't save. If I put just one character in, any character, it saves. Oh well. It's better (to me) than having the whole standard "Sent from my Verizon Wireless Blackberry".

Thanks everyone for the fast and helpful replies. I'd be lost already without this forum!

newbbuser76 · 11-16-2007, 05:49 PM

I just created a new blackberry email account and I cannot log into or create a new account on the blackberry bis website via my BB. I get the java error. In the email settings on the BB I cannot edit the signature either. Do I need to login or create a new blackberry bis website account via a PC?

wabbit · 11-16-2007, 06:20 PM

Quote:

Originally Posted by sjt79

Sorry if this has been answered elsewhere, but I scoured the posts and used the search function as much as I could tolerate before posting this.

After receiving a copy of my sent emails using Gmail POP3 and trying to edit my signature to remove the "Sent from my Blackberry Device" with no luck, I called Verizon to ask if I could do this. I was told flat out "No." I was told that no one can. When I told him (as from my knowledge on here) that other carriers give their users a BIS application to configure on the web, he had nothing to say to that other than the fact that Verizon Wireless doesn't. I see posts about people going to the BIS website for VZW on Blackberry.com - it no longer is active. I can only access BIS from my 8830 directly. It doesn't allow me to change the signature there.

Therefore, I also can't change the settings suggested on some of the posts here to get the Gmail "sent email" forward to stop.

Is this a new version of BIS for Verizon? Is everyone else on Verizon crippled just like me or has Verizon done it to us yet again?

One more reason to hate Verizon just as much as I love them.

use a desktop pc, login to the bis, from the desktop, delete the signature per email acct on bis, problem solved.

you cant do it off the phone for some reason. so use a desktop.

newbbuser76 · 11-17-2007, 11:33 AM

I just tired it via the PC and still cant get it to work. I use my blackberry email and password cant login. THen i tried creating a new account with either ESN in hex and decimal format and i get some "cant access account via HTML browser"

Anyone know what i am doing wrong here....

rta53 · 11-17-2007, 12:15 PM

Are you using this link to get to BIS?

https://bis.na.blackberry.com/html?brand=vzw

gjg · 11-17-2007, 12:20 PM

i had to call to get my login set up and was then able to edit my signature.

newbbuser76 · 11-19-2007, 08:44 AM

Rta53: i am using the link stated above

gig: call verizon or called RIM/blackberry?

It seems others with verizon were able to get this working. I wonder if it becaue i setup another email account before the blackberry email?

rta53 · 11-19-2007, 09:29 AM

Quote:

Originally Posted by newbbuser76

Rta53: i am using the link stated above

gig: call verizon or called RIM/blackberry?

It seems others with verizon were able to get this working. I wonder if it becaue i setup another email account before the blackberry email?

I would give Verizon a call. They should be able to help you with this

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Verizon 8830 Signature/Gmail/BIS