Steve O
It is funny that your original post is about the same time I left Verizon for a similar reason.
I had my wifes phone turned off for a while when she was having some health issues and I did not want to pay for the service she would not use. So when it came back on we had another line on there for the family plan, this was mid may. Well I gave the phone to my 13 year old, I should have known better.
I get a message from vzw in early June about her bill, I just turned it on 15 days earlier what could be the issue, well my daughter went over her text allotment by 3,800 messages, yes that is not a typo. Well that was a pretty hefty overage bill so I called on June 13th. The rep told me that she could fix it, upgrade me to unlimited text and then give me a credit for the 380 dollars, so all was well with the world...
{scene: dark clouds start to roll in and there is thunder in the distance, mastdog is drinking his coffee unaware of the dangers ahead}
So my wifes bill cuts June 26th and I get paid on the last day of the month so I go online to pay the bill, and what did I see?
No credit and a huge late charge % thingy...
So I call in and I am thinking, this will be a quick fix. Well no. The rep tells me that she cannot help me, that there were no NOTES about my conversation on the 13th, that I just called in to see what the message was about. Well that is not true I say, I have my notes right here, and you are wrong. Too bad she says,but as a favor she will give me 90 bucks credit...90 bucks!!! Compared to 380! I was so pissed off it was not funny, so I asked to talk to her supervisor...
{scene: thunder and lightning are all around, a strong wind blows and rain beats mastdog on the head, a tornado is coming, ready to kill all in its path run run RUN}
The Supervisor came on and was very rude. My argument was that I only wanted what I was promised, I was a premier customer thing with the silver card and all that crap, but that I had been a customer for a long time, like 9 years. The supervisor said, and I quote, "I don't care how long you have been a customer, that won't change anything I do for you, if I do anything at all" She also told me that with vzw if you ask to speak to a supervisor that any offer the previous rep gave you is now off the table. So my 90 measly bucks are gone. But she said, " I will do you a favor and still honor that 90 dollars" and I responded that "Well maybe I will do you a favor and pay my damn bill so you get paid" I was furious!!!
Well I waited 4 days to calm down, and called back and got the same frustrating response.
That is why I am now an att customer. I had to leave BB (yes I know I am still hanging around here) because their BB's are not 3g, no wifi unless you drop 200 with contract etc, so I am now on the Nokia, but I can tell you Att has gained a lot of customers locally in the last month, the rep told me about 300 new signups from Vzw which he said is like a record, so something is up...
hope your luck changes, and remember when you rock bottom there are only two ways to go....up and sideways...