BlackBerry Forums Support Community

Pizzle · 04-25-2006, 10:55 PM

Well...just spent the last 45 mins or so searching for the answer to this, and I can't find the same issue with my setup...

Cingular Orange 8700c
BES
Zen OS (.284)

Seems like attachment viewing is very spotty. Sometimes it works...other times it doesn't. I'm not trying to open anything out of the ordinary...just doc, xls, and pictures sent as attachements in e-mail.

Anyone have any insight?

Pizzle · 04-26-2006, 04:54 PM

Bump...

Anyone? Bueller?

:(

jacobsaa · 04-26-2006, 04:59 PM

Are you making sure you are hitting expand when viewing attachments and then getting all of the file?

Pizzle · 04-26-2006, 05:02 PM

On the contrary...it doesn't even give me the option. There's seemingly nothing about the file that shouldn't cause this, but there seems to be no "open attachment" option.

It just lists it as "application: XXX.jpg" or whatever. When I scroll to it, there's no option to open it.

If I could get to the expand and download part of the viewing, I'd be good, but it won't let me get that far...

kirson · 04-26-2006, 05:14 PM

Was the jpg image extremely large? I'm not sure, but I believe I've had a similar issue trying to view extremely large jpg files...

Pizzle · 04-26-2006, 05:58 PM

Guess that wasn't a good example...I got a 48k .pdf file that wouldn't open just the other day...

Just tried to send pictures (.jpg files ranging from 32-38k), and same issue.

Sheesh...this is frustrating...

rcbjr · 04-26-2006, 06:06 PM

Is there any HTML code in the email to which the documents are attached? I've read of others that have problems with this.

Hope this helps.
Rcbjr

Pizzle · 04-26-2006, 06:21 PM

Interesting update...

I tried sending my e-mail FROM my Gmail TO my BES account (clearchannel.com), and I couldn't get it to work. I forwarded the exact same e-mail FROM my BES TO my Gmail, and it worked perfectly.

Forward was HTML to HTML, so that wasn't the issue.

Could this be a BES issue? Should I call/email the corporate helpdesk? Is there a service book I should reload?

Pizzle · 04-27-2006, 12:38 PM

Well...talked to my corporate helpdesk...they have no idea what's going on. Granted, I'm not THAT surprised, but they haven't gotten other calls with the same issue.

I'm afraid to dig too deep, because if it's a Bharti OS/Zen Theme/Update issue, I don't know that I want my corporate folks getting all wigged out about it.

I've looked to see if there's a way to re-install all my service books, and I can't find it...should that be the next step?

Surely we've got some techie folks on here that might be able to lend a little insight...

rcbjr · 04-27-2006, 04:45 PM

I received an email today with three attachments and couldn't open any of them, no option to open on any of them. Went to the Webclient to check. The first, shown as an html document opened, but was unreadable. The second wouldn't open, couldn't identify the type. The third was a word document and opened fine. I assume the first or second was the cause of my problem.

Rcbjr

swatkins1 · 05-01-2006, 08:34 AM

I found out if someone sends the picture in the email instead of it as an attachment, it will not allow you to open it

DJJeffT · 05-01-2006, 11:39 AM

Quote:

Originally Posted by Pizzle

Interesting update...

I tried sending my e-mail FROM my Gmail TO my BES account (clearchannel.com), and I couldn't get it to work. I forwarded the exact same e-mail FROM my BES TO my Gmail, and it worked perfectly.

Forward was HTML to HTML, so that wasn't the issue.

Could this be a BES issue? Should I call/email the corporate helpdesk? Is there a service book I should reload?

Having the same EXACT problem here too.

Oddly enough I ALSO work for Clear Channel, so there might be the root fo the problem. Not good, becase the help desk just wants to reinstall the OS, which woue mean that I would lose the Zen theme which I am not that excited about doing.

Anyone have any ideas what the deal is here????

Thanks.

Pizzle · 05-01-2006, 11:51 AM

Hey Jeff...just sent you an e-mail.

srehmani · 05-04-2006, 02:14 PM

is everyone thats having this problem running bharti/zen?

i keep running into the same problem myself using .284 / t-mobile internet email

Pizzle · 05-05-2006, 01:54 AM

Jeff and I have the same issue, and run the same OS. We've been working with our corporate helpdesk, and it seems there's something on the BES end.

No one else has really spoken up, so it seems that it's only a real issue with the two of us.

If we find out more, I'll be sure and post it.

srehmani · 05-05-2006, 05:56 PM

I'm not using a BES but I am using Bharti

DuckWingDuck · 05-05-2006, 06:11 PM

I've not had problems viewing, I've used Bharti, CSL, TMO, and now Starhub.

Also, I use both BES & BIS.

Pizzle · 05-10-2006, 12:15 AM

*update*

Went out on a limb and spent over an hour on the phone with, not my corporate helpdesk, but with Cing tech support and eventually RIM tech support.

Both were VERY courteous and informed, even though we still haven't figured out the issue.

The RIM techie was actually a little startled when we started going into service books, etc. and I started reading 4.1.0.309 to him as the answer to his questions.

"Wait...what?"

"4.1.0.309"

"Really?"

"Yup."

"Where'd you get it from?"

"Your website. Want me to send you a link?"

*giggle*

Basically, there wasn't much that we accomplished, but I think I made pretty cool contacts in the tech departments both at Cing and RIM.

I'm still convinced that it's an issue with my corporate BES. With others not having issues with Telstra or Bharti (BES and attachment viewing), I'm weirded out that Jeff and I still are.

Consider this a rediculously long bump in case someone has some new insight.

stripesace · 05-10-2006, 12:56 AM

Having issues too. David at EMM is working hard on fixing it!

BBFAN2 · 05-10-2006, 08:30 AM

I had the same problem. Our IT folks switched to a new BES and the attachments come through fine now.

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Issue with Attachment viewing