We're running BES 4.0sp3hf4 and Lotus Notes 6.5.2.
A user had their 7100 stolen -- a lot of that going on recently, it seems
-- and we got a brand-new 7100 from Nextel. When I Enterprise Activated the user, the activation ended with an error on the device:
Quote:
Some databases failed to synchronize: Address Book
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Checking the SYNC log, I can see a bunch of these:
Quote:
[26029] (03/20 09:21:38):{0xDD8} [SYNC-SSession] Drop ADD command because the response from device is OPERATION_FAILURE. [LastName, FirstName:84, DS=Notes, DB=Address Book]
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I found the OPERATION_FAILURE message in several other threads, but no hints or things we haven't tried yet.
http://www.blackberryforums.com/show...RATION_FAILURE
http://www.blackberryforums.com/show...RATION_FAILURE
We've been going back and forth with RIM support.... I have now completely rebuilt the device 4 times, re-activated it 6 or more times, done a fixup on the user's Address Book on Notes, enabled extended logging to get more info, deleted and undeleted the Desktop [SYNC] service book, etc, etc.
The kicker of it all is that the device seems to work just fine, despite the error-spew during EA. RIM did mention a couple of tidbits, but I'm not sure they give me comfort that all is well...
Quote:
We have seen an issue with handhelds running certain versions of 4.1 handheld code where certain flags within the operating system are non-empty. This is solved by Security Wiping before activating.
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The reason why this command is failing may have to do with the wrapper data, which is not displayed to the user, being corrupt or incomplete.
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Has anyone else had this much fun getting a new device up and running?