[keatsp]

I am a developer and am just wondering if anyone knows the refund policy on apps. Is there anyway a customer of mine can get a refund if an app doesn't work on his handheld. I thoroughly test my apps however I've had one customer that had a problem getting an app to work on his handheld and I had another customer that downloaded the wrong version of my app by accident. Can these customers get refunds?

[Dougsg38p]

Where did the customer purchase the app? Can't you just refund him?

[JSanders]

Originally Posted by keatsp

Can these customers get refunds?

huh?

You tell us IF they can get refunds.

[akosnitzky]

I am echoing J Sanders. Thats up to the developer. You can credit the pay pal acct if one exists

[keatsp]

Sorry for the super slow reply but I've been away. Every response to my question seems to point toward me issueing a refund. When I sell an app I only recieve a portion of the paid price so I would lose money if I refunded a customer. Also I have no record of who purchased the app and therefore could be refunding someone who didn't even purchase the app. I'm speaking of the Blackberry app store by the way.