[bannind]

Here is the situation -
Recently installed BES server 4.1.4 connecting to a local GW 6.5.7 server.

2 attorney's with BB's, both running BIS.
I take the BB belonging to the more patient lawyer (8830 - verizon) and call verizon to change his service from BIS to BES.
*228 and wipe device.
It then sticks on activating, during the EA process.
I take my own personal BB - 8310 with service through ATT and I can EA just fine. I can EA multiple accounts via my device.
It seems device specific to the Verizon BB.
When I look under the Service Book - it does have a 'Provisioning - set to UID:BESSRV'
Also - I am still continuing to get the 'BIS' email notifications where it is 'pushing' me new email.

What further do I need to look for and what do I need to tell the desk monkey's at Verizon to convince them this is their issue? (or is it mine?)

Thanks,
dan

[darrenlowndes]

Does the ETP message appear into the users mailfile?

[bannind]

It sure does - as long as I do the EA with my device instead of the other one. It doesn't work with the Verizon device only..

When I look on the Verizon BIS site - it still has the verizon device listed with it's PIN and an active setup. So they still must have it as BIS instead of BES I am thinking

[scott_perry]

Originally Posted by bannind

It sure does - as long as I do the EA with my device instead of the other one. It doesn't work with the Verizon device only..

When I look on the Verizon BIS site - it still has the verizon device listed with it's PIN and an active setup. So they still must have it as BIS instead of BES I am thinking

Not necessarily the case, BIS is included with BES data plan. If you don't want the BIS email any longer, you have to log in to Verizon's BIS setup site and remove the device from the user's BIS account.

[Oderus]

I had a similar issue. The user had BIS setup because out BES wasn't yet setup and when we changed him from BIS to BES, we had to call the provider. They removed it, it worked virtually right away and then 2-3 days later, BIS was re-added and he was getting emails duplicated. We had to call the provider again and they again, removed BIS. I think you just need to call Verizon and have them remove BIS.

[DiscGolfer]

if you have RIM support (1-877-255-2377), Call them and give them the PIN. they can look up the device and tell you for certian what services are assigned to it.

is the IT policy on the device "Default"? if it is anything else, the policy can cause issues activating.

also does the BESadmin service account have rights to the users mailbox? compare the mailbox that works to the one that fails.

[bannind]

It is the default policy and the BESAdmin has the appropriate rights..

It is the same mailbox. It fails when activating through Verizon and activates just fine through Cingular.

I did find in the policy log when I tried to activate on the verizon BB I would get this line
[30375] (05/01 17:32:42.593):{0xA04} {SkippyJohnJones} Packet returned as FAILED - could not be delivered to device, Tag=850
and through ATT/Cingular
[30368] (04/30 11:05:44.453):{0x99C} {SkippyJohnJones} Packet has been delivered to device, Tag=450