[kpi.eric.pipkin]

I have a client who is not receiving e-mails on her Blackberry Tour (9630) from specific addresses. She has an address that is hosted by Spherexx, but we also support the Exchange server that hosts another address format of the same company. The only thing I can think of is that the people who are e-mailing her must have addresses through their Exchange Server (as opposed to Spherexx) and for some reason that is why it is not being pushed to the Tour. Her Outlook does receive all of the e-mails. In other words, for example, the Exchange server we support uses and Spherexx hosts . She uses .

Hope this is not too confusing. I just need some possible ideas of how to get around this, maybe by somehow pushing the Outlook e-mails to the Tour, is this possible? What are the downsides to that if so?

thanks,
Eric

[tsac]

Sounds like the Spherexx server does not forward to the carrier. It may be the host company does not have a contract to forward via RIM.