[LearningBB]

Hi guys

One specific users device keep siting on "Contacting Server" when i try to setup. She did not have BES and we asked the ISP to activate 1 hour ago. She got sms saying it is activated.While siting at Contacting server another email arrive in the inbox but the device do not activate

What could be wrong? Can someone please help me?
Correct permissions given on Exch 2003 account

[freakinvibe]

Please check this KB for enterprise activation issues:

KB13852-Identifying and troubleshooting issues with the Enterprise Activation process

[knottyrope]

answered here
Contacting server - BlackBerry Support Community Forums

[LearningBB]

Thanks i saw the reply in that thread. Under Manage Connections > Service Status says BES is Not Connected but BIS shows as Connected. The ISP did send a sms confirming that the settings has been activated the other day. Do i let the user contact the ISP to do it again?

[freakinvibe]

You need the BES data plan to be able to connect to BES. BIS is not good enough.

[knottyrope]

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.

For BES dataplan testing.







Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.

[LearningBB]

The user have contacted the ISP who confirmed that BES is activated on her device all though it says Not Connected as a status on the device. Apparently it shows not Connected because it has not been connected to the BES Server which is the problem I'm having. How do i troubleshoot this?

I know the user has been connected to a BES Server from a previous company before but i have wiped her emails (not a full wipe) before i did try to reconfigure the device.

[knottyrope]

Originally Posted by knottyrope

answered here
Contacting server - BlackBerry Support Community Forums

again

[LearningBB]

Thanks, seeing that you get the post in the other forum, do i still need to post here? Why are they 2 seperate forums or are you just being nice by checking both forums to help?

[knottyrope]

I check both, but have more shortcuts/links/macros on the other one.

This forum is not related to RIM, it is a private forum.

The other is the official one.

I just like to help people out either way.

[LearningBB]

I'm beginning to think this phone is straight from hell. It simply wouldn't activate

[TargetIT]

Not to be a jackass, but have you pulled the battery of the phone yet?

[nobody7290]

if in the properties of the user forwarding is enabled (even in copy) and the other user already is on the BES, activation is not possible.

[LearningBB]

Thanks for your response but there is not forwarding enabled on the mailbox