Well dear 'posters' and BB fans; I have been a BB user for several years and always been very happy with my toys. Today I found that my BB decided to greet me with a Error 545 message; so I tried re-loading the OS via the latest dowloads from BB.com Long story short, I could not do it, so I drove 1 hr to my closest service center, only to find that they could not do it as well and that my device will have to be sent to BB Canada for repairs. Expected lead time: 3 months. What do I do in the meantime 'well sir, this is not our fault, so we are sorry'.
I am very suprised with the (lack) service from BB, I thought they would take care of us, the frequent customers who spend 'upper 3 digit' figures on a monthly basis. Only option they gave me: buy a new one for $510us. I am very upset and the only thing I can do is write. I spoke to managers and service supervisors...nothing. Zip. Nada.
Anyway, thanks for listening....er...reading....