Quote:
Originally Posted by Nielo
Any entries in the BES logs?
Is the initial,activation e-mail coming into his mailbox?
Is EDGE in upper case?
Not 100% sure but I think India is one of the countries that got the "key" to decrypt the datastream, don't know if this would have an influence in this case?
Nielo
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Hi Nielo thank you for your help.
I have checked the BES_MAGT log and willpost the results at the end of this message.
Excuse my ignorance, when you say is EDGE in uppercase i am not sure what you are referring to.
I didn't send an initial activation email, i specified a password manually through user setup and had him use it to try to join the BES.
Thanks again for your help.
BES_MAGT LOG:
[40702] (05/26 00:15:15.133):{0x290} {Myuser@MyDomain.com} Starting message rescan
[40703] (05/26 00:15:15.148):{0x290} {Myuser@MyDomain.com} Message rescan completed
[30160] (05/26 00:17:42.188):{0x15D8} {Myuser@MyDomain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40442] (05/26 00:17:42.188):{0x15D8} User settings: email=Myuser@MyDomain.com, routing=Myuser@MyDomain.com, service=, device=, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=Myuser, server=EXCH2007 (session : 0x01682840)
[40367] (05/26 00:17:42.188):{0x15D8} {Myuser@MyDomain.com} User Stats - Msgs: Latency 0s, Sent/Min 0, Received/Min 0
[40859] (05/26 00:17:42.188):{0x15D8} {Myuser@MyDomain.com} StateDb stats: cache hit=0% (0/0), coverage=0%, searches=0/0
[40423] (05/26 00:22:52.878):{0x13CC} {Myuser@MyDomain.com} Queuing new mail through notification (external). EntryId=7379817
[40724] (05/26 00:22:52.878):{0x1E58} {Myuser@MyDomain.com} Get record key for this MAPI object, EntryId=7379817
[40435] (05/26 00:22:52.878):{0x1E58} {Myuser@MyDomain.com} Queuing new mail through notification. EntryId=7379817. Msgs Pending 0
[40719] (05/26 00:22:52.878):{0x1E58} {Myuser@MyDomain.com} GetFolderIDFromList No folder ID in list for EntryID
[40282] (05/26 00:22:52.893):{0x1E58} {Myuser@MyDomain.com} Queuing DATA from
, Tag=-1562292819, EntryId=7379817
[30083] (05/26 00:22:52.956):{0x1E58} {Myuser@MyDomain.com} Sent ETP::STATUS to BlackBerry system, Tag=-1562292819
[40700] (05/26 00:22:52.956):{0x1598} {Myuser@MyDomain.com} Receiving packet from device, size=497, TransactionId=-873876418, Tag=-1562292819, content type=OTAKEYGEN, cmd=0x3
[40000] (05/26 00:22:53.050):{0x1598} {Myuser@MyDomain.com} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 195141585
[40000] (05/26 00:22:53.050):{0x1598} {Myuser@MyDomain.com} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 195141585
[30000] (05/26 00:22:53.175):{0x1598} {Myuser@MyDomain.com} Sending data to Dispatcher, size=112, Tag=924394
[40000] (05/26 00:22:53.175):{0x1598} {Myuser@MyDomain.com} SendToDispatcher, Tag=924394
[40000] (05/26 00:22:53.175):{0x1598} {Myuser@MyDomain.com} *** OTAKEYGEN *** Generating AES256 key
[41079] (05/26 00:22:53.472):{0x1598} {Myuser@MyDomain.com} PagerImp::SaveChanges: changed items = 70, 74, 85 Size = 288
[40000] (05/26 00:22:53.534):{0x1598} {Myuser@MyDomain.com} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 195141585
[40583] (05/26 00:22:53.534):{0x1598} {Myuser@MyDomain.com} Sending packet to device, Size=250, Tag=924395, TransactionId=-872681727
[40279] (05/26 00:22:53.534):{0x1598} {Myuser@MyDomain.com} SubmitToRelaySendQ, Tag=924395
[40279] (05/26 00:22:53.534):{0x1598} {Myuser@MyDomain.com} SubmitToRelaySendQ, Tag=-1562292819
[40239] (05/26 00:22:53.534):{0x15A0} {Myuser@MyDomain.com} Still handled by desktop
[30160] (05/26 00:22:53.534):{0x15A0} {Myuser@MyDomain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[41079] (05/26 00:22:53.550):{0x15A0} {Myuser@MyDomain.com} PagerImp::SaveChanges: changed items = 91 Size = 8
[40442] (05/26 00:22:53.550):{0x15A0} User settings: email=Myuser@MyDomain.com, routing=Myuser@MyDomain.com, service=, device=, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=Myuser, server=EXCH2007 (session : 0x01682840)
[40239] (05/26 00:22:53.550):{0x15A4} {Myuser@MyDomain.com} Still handled by desktop
[30160] (05/26 00:22:53.550):{0x15A4} {Myuser@MyDomain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40442] (05/26 00:22:53.550):{0x15A4} User settings: email=Myuser@MyDomain.com, routing=Myuser@MyDomain.com, service=, device=, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=Myuser, server=EXCH2007 (session : 0x01682840)
[30000] (05/26 00:22:53.550):{0x15A8} {Myuser@MyDomain.com} Sending data to Dispatcher, size=375, Tag=924396
[40000] (05/26 00:22:53.550):{0x15A8} {Myuser@MyDomain.com} SendToDispatcher, Tag=924396