It's actually a permissions issues on the Exchange server itselft with the BESAdmin account. Search through here and you'll find it or refer to the original installation guide for BES 4.0. I'm having the same problem, but have not been able to deploy the fix just yet. When I do, I'll reply back.
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Current - 8700g TMO
Previous - 7280 AWS, 7730 TMO, 7290 TMO
Long ago - 950 model (still have it)
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