[Mark Rejhon]

Originally Posted by Private Message

Hi Mark,

I would truly appreciate your help, I have bought the software IM+ to have instant messaging in my BlackBerry 7280, however according to the vendor it is necessary for me to upgrade my OS from the original 3.7.1.21 to an OS 4.x

I have seen in the forum you have kindly sent several sites to download OS 4.x for many countries such as UK, Australia and many carriers like Cingular, O2, etc. nevertheless my BlackBerry was bought in Mexico and my carrier is Telcel.

I wonder if I can download the upgrade from any site and use it with my equipment.

I really appreciate any help you could provide me with.

Thanks and regards!

Hi,

Do you have the APN for Telcal? Do you have a full BlackBerry plan (email and web working)? Then it should not be a problem.

Just follow these instructions:

BlackBerryOS Upgrade Downloads
(Download somebody else's BlackBerryOS 4.0 and then follow the 'delete vendor.xml' instruction)

Configuring Internet On BlackBerry - WAP/APN/Gateway Settings
(Make sure you find the APN for Telcal)

Then IM+ should likely work. (If APN is not possible, get some cheap Hosted BES solution which should work.)

[glopez1977]

Hi Mark, thanks a lot for sending an answer!! I have full BlackBerry plan for both e-mail and web functionalities, however I wonder what the APN is and how can I get it.

Thanks again for your help!!

Gerardo.

[corporate]

glopez1977 - try calling Telcel and asking.

If you don't have anything by Monday I'll talk to one of my coworkers who deals with Telcel and ask him what it is for you.

[sancarlos]

Hello everyone,
I have a new 8700g with Telcel in Mexico and have recently got billed a $230 USD equivalent in additional charges for internet service although I still have the blackberry paid service as well. They charge us about $37 USD for Blackberry internet service yet want to bill extra. Is this fair? I use Webmessenger for MSN and Skype and bbWeather along with occasional use of Idokorro Mobile Desktop. If I don't figure out how to pay the normal internet rate, I'll broke quick. jajajaj. It kind of bothers me considering I already shelled out about $90 in blackberry aftermarket products. I complained to customer service and their only response was that I must have placed my sim card on another non-blackberry phone. (which is not true). they have advised the I use apn30 but did not specify how exactly.

I have my TCP settings currently at:

APN: internet.itelcel.com
Username for APN: === blank ===
Password for APN: === blank ===

I can't even remember if I placed this setting myself from finding it on the web or if it was already setup from the phone distributor. Either way, I think it seriously limits the users capabilities if we have to pay per kb or whatever they happen to use for usage monitoring. For now, I'm waiting to hear from their investigation center as to why I have additional charges. Any idea how I can get apn30 to work. This has been there recomendation as far. I tried apn30.com, internet.apn30.com, to no avail.

Ayudame,

A mexican blackberry fanatic.

[SHAPE]

Telcel subscribers have informed us that correct TCP/IP settings are:

APN: internet.itelcel.com
Username: webgprs
Password: webgprs2002

Alternatively, username/password fields could be blank.

If you have any problems with IM+, please contact SHAPE Services' Support Team

Victoria
IM+ Support Team
SHAPE Services

[sancarlos]

Telcel subscribers have informed us that correct TCP/IP settings are:

APN: internet.itelcel.com
Username: webgprs
Password: webgprs2002

Alternatively, username/password fields could be blank.

If you have any problems with IM+, please contact SHAPE Services' Support Team

Victoria
IM+ Support Team
SHAPE Services

This is exactly the problem. The connection works fine but the telcel Customer Service responded by saying

Que usted establecio conexiones GPRS, ya sea por cambio del pin a otro terminal o por haber instalado algo ajeno a la configuracion original de la terminal que ocasione conectarse por internet y telcel.com. La navigacion libre que ofrece blackberry es unicamente si se realiza por medio de apn30.

which basically means that my settings are slightly wrong and should connect through apn30. Any ideas so as to avoid these exuberant charges...