BES 5.0 - wont accept new license CALs
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I have a BES 5.0 server (upgraded last year from 4.0) we have 30 users in total and a selection of CAL's going back to version 3.6 when we first set it up, I did have some issues upgrading from 4.0 to 5.0 whereby the database got corrupted and I had to create a new one but I resolved that and its been working fine since.
Recently we needed to add a new user so I purchase a 5 CAL pack from Vodafone and tried to apply to my server but they have now sent 3 different CAL packs (all start with "BESCAL whereas the old ones BESX35) but every time I try and apply the new CALs it just says "invalid license keys" this has gone on for a while with vodafone now and they wont help any more as they didnt set the server up (dont have Tsupport as never needed it) has anyone else had this issue with BES 5.0 and new CALs?
The odd thing is I ended up adding the new user and it did let me but it complains every time you login to BES now saying its over license and contact my provider etc, however it does work and I even tried adding yet another user and that worked too (we have purchased a 5 CAL pack which wont apply so its not like we are breaking the license)
Any help gratefully received!