[bb-mike]

Hello all,

New Blackberry user for aboout 3 weeks now. Just ditched my Treo 650 and I am a pretty happy camper. I have a couple of questions that I am hoping I could have answered:

1) My office has an Excel list of everyone's phone extension. I use to just store that on my Treo memory card and open it whenever I needed to look up an extension. The only way I can think to do this on my Pearl is to e-mail the list to myself - and keep opening it as an e-mail attachement. I can copy it to the media card - but it doesn't show up in any app and I am not aware of how (or if) you can access the excel viewer to actually see it. Is this possible on a Blackberry?

2) I access a corporate exchange server using BIS via IMAP. This works great. The only problem I have is that if I download a message, read it and then respond to it later on my PC. What happens when I "respond" to an e-mail is the BIS server somehow thinks it's a new e-mail again and sends me the same message again as new (I am assuming because the status has changed from "read" to "replied"). Is there a way to prevent this? I am getting alot of duplicate messages on my Blackberry's inbox

3) I'll put this one bluntly. What exactly are Service Books? I understand that I can send them to my phone - and from what I gather - resending them sometimes fixes problems. But I am still confused as to what they are and what they do. FYI - I have read the entire Peal manual (the big one) and I am still not clear.

Thanks in advance to any guidance you can provide. I hate not knowing how to work something.

[mckinneycm]

1. Check out handango.com They have some document viewer for blackberry.

2. Sorry, can't help you here.

3. Service books simply tell your phone what you are provisioned for.

[bb-mike]

Thanks. So there is no way of using the already-built-in viewer?

[Moon]

This is not very elegant, but you could save the Excel file as a text file (comma or tab-delimited), then it should be readable on your BB.