[szvpvp]

When I plug in my blackberry 9930 a driver installation window pops up installing MTP USB Device.

It continually fails. Even if I remove the micro sd card from the device it still does this same sequence and fails..I have removed and reloaded the Desktiop manager software which also did not help.

I have also wiped the device and reloaded it which also did not help.

I hope you can help. I truely appreciate your assistance ! : )

Laptop:
Windows 7 32bit

Blackberry Desktop S/W:
Current Device Bold 9930 S/W: 7.1 Bundle 1737 (v7.1.0.580, Platform 5.1.0.429)


Blackberry Desktop Software
Version 7.1.0.32
July 11, 2012 (Bundle 33)

[devnull]

Originally Posted by szvpvp

When I plug in my blackberry 9930 a driver installation window pops up installing MTP USB Device.

It continually fails. Even if I remove the micro sd card from the device it still does this same sequence and fails..I have removed and reloaded the Desktiop manager software which also did not help.

I have also wiped the device and reloaded it which also did not help.

I'm not understanding what the problem is. If you were able to wipe and reload, that implies that you were able to connect the device to a pc.

[szvpvp]

driver installation window pops up installing MTP USB Device

[rambo47]

Your laptop is trying to download/update the drivers for your BlackBerry as a USB drive. Sometimes uninstalling/re-installing Desktop Manager from RIM will force a driver update so this won't keep happening.

There is also a setting somewhere on the BB device itself for how it behaves when connected to a pc. You might want to change that setting.

[tikanani]

Originally Posted by rambo47

Your laptop is trying to download/update the drivers for your BlackBerry as a USB drive. Sometimes uninstalling/re-installing Desktop Manager from RIM will force a driver update so this won't keep happening.

There is also a setting somewhere on the BB device itself for how it behaves when connected to a pc. You might want to change that setting.

Posted via BlackBerryForums.com Mobile

[tikanani]

Originally Posted by tikanani

Posted via BlackBerryForums.com Mobile

Posted via BlackBerryForums.com Mobile

[Ispat]

Originally Posted by rambo47

Your laptop is trying to download/update the drivers for your BlackBerry as a USB drive. Sometimes uninstalling/re-installing Desktop Manager from RIM will force a driver update so this won't keep happening.

There is also a setting somewhere on the BB device itself for how it behaves when connected to a pc. You might want to change that setting.

Rambo47,
I think there was no another setting somewhere on the BB device itself.

[NJBlackBerry]

Incorrect (again) - there is a setting on the BB that tells the PC whether or not to use the BB as a media card and set up the associated drive letter for it on the PC.