[drabina]

I have BB Bold that was setup to retrieve two e-mail accounts. This was working just fine until a few days ago. Since then no e-mails are being sent to BB. I have went thru all the settings and everything looks OK on BB. Weird thing is that I have not changed any settings since Tuesday when e-mails stopped working.

I have Verizon network.

Please help.

[TXLady]

Have you tried the old standby hard reboot? Pull the battery while the phone is on; wait30 seconds; insert battery and allow phone to reboot. Very likely that will work. It usually does. (My friends think I'm a genius when this fixes their BB -- but they never seem to remember it the next time the phone has problems so I get to be a genius again.)

[drabina]

Well, you are a genius. I have pulled the battery out, put it back in and got all the missing e-mails. They came with same date/time but that's minor flaw. Thanks a lot.

[jsconyers]

That is showing the time the device received them. If you open the email up and scroll up, you should see the time the email was actually received.

[TXLady]

Originally Posted by drabina

Well, you are a genius. I have pulled the battery out, put it back in and got all the missing e-mails. They came with same date/time but that's minor flaw. Thanks a lot.

LOL -- actually, someone else here probably would have given the exact same advice if I hadn't. Now you know the secret to fixing a large number of BB issues. Your turn to be genius next.

As JSConyers said, BB shows the date/time received on the device in the list but the actual date/time will be in the individual email.

[beholder]

How often should we reboot blackberries? I administer a BES with about 20 clients and we have a few execs that complain that they must reboot their device (Curve 8530 on Verizon) in order to get email.

The reboot fixes this issue w/o a problem however I was asked to look into this being a BES issue. Since the reboot of the phone seems to fix it i'd lean towards the device.

Can anyone shed some light on this for me?

Thanks!

[TXLady]

You will get different opinions from different people. I had a string on this a year or so ago. Personally, I only reboot if I have a problem which is not often. Others recommend rebooting regularly, I think weekly or so.