[smithba]

I am sure that this will sound ridiculous to all of the admins out there, but I am having problems. A user has just gotten a BB upgrade. I need to move synchronization from the old BB to the new BB. How exactly do you do that?
I used the disable & lock device option from the BES on the old BB. I tried everything that I could think of to get the new BB to work.

HELP!!!

[smithba]

Thanks

[exiled]

The way i do it, is:

1.) Kill existing device from bes (backup using desktop software if the user wants ALL their mail)
1a.) Take sim card out of old device, put in new one. Bring new one up so that its on GPRS
2.) Remove user from bes
3.) Re-add user to bes (clear stats)
4.) enterprise activate on new device.

Pretty basic.