BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 08-12-2009, 11:05 AM   #1
umbernaut
New Member
 
Join Date: Aug 2009
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 4
Default BES Support & Test Environment Questions

Please Login to Remove!

Hi,

We're making the move to Blackberry, and I am tasked with setting-up BES. I have Exchange 2007 all ready to go, but have a couple of questions regarding BES.

Verizon gave us a copy of 4.1. Is it worth purchasing support with Blackberry which would include the version 5 upgrade and access to their support? (Is the support worth it or will google suffice?).

Also, I have an entire Exchange 2007 test environment. Can I install BES on it first, to test things out, and then use the same install disks on the live Exchange 2007 server? Is there some special registration that will prevent the 2nd, real, install?

Thanks in advance for any help.
Offline  
Old 08-12-2009, 11:43 AM   #2
bulletooth
Thumbs Must Hurt
 
Join Date: Dec 2007
Model: 9700
PIN: N/A
Carrier: T-Mobile
Posts: 120
Default

Make sure you disable services or shutdown the test BES first before installing in production.

TSupport is definitely worth it if you can cough up the cash-
Offline  
Old 08-12-2009, 11:47 AM   #3
umbernaut
New Member
 
Join Date: Aug 2009
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 4
Default

Should I go with the 4.1 install Verizon gave us or make the move to 5? Also, from reading the install docs for the 5 upgrade, it appears you can do a clean install of 5 without version 4.x, but is that correct?

And it sounds like I can fully install BES on my test server, but just make sure to kill the services as you said before going with it on the live server using the same install? There's no special catch where it would get married to my test server?
Offline  
Old 08-12-2009, 11:57 AM   #4
bulletooth
Thumbs Must Hurt
 
Join Date: Dec 2007
Model: 9700
PIN: N/A
Carrier: T-Mobile
Posts: 120
Default

BES does not tie down to a machine via a license per se

you have an SRP id that talks to RIM's network. that SRP can only live in 1 place at 1 time. As long as you shut a BES down (via OS or services), reinstalling on a new machine using the same SRP will be fine.

I'd recommend going straight to 5.0 if you're new to BES as you won't have as much work later on to do the upgrade.

If you're considering T-Support, get that first for your 4.1 SRP and download 5.0 via your access to Blackberry Expert Support Center.
Offline  
Old 08-12-2009, 12:07 PM   #5
umbernaut
New Member
 
Join Date: Aug 2009
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 4
Default

Excellent stuff! Will do. I'll go ahead and get the support contract then go straight to v5. I was talking to the sales lady today and she said I couldn't do that, that I had to install 4.1 first then upgrade to 5.
Offline  
Old 08-12-2009, 12:10 PM   #6
umbernaut
New Member
 
Join Date: Aug 2009
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 4
Default

Ok, I think I understand now. Talking with the sales lady this morning, she is going to sell us a support contract for 30 users with software upgrade -- so, I think she meant we can only get a version 5 upgrade, meaning 4.1 will need to be installed first. I'm assuming version 5 comes as both an upgrade and a full install, and we're getting the upgrade. She said this was the only way she could get us up to version 5 at the cost she was offering -- $1,499.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


ENDOXPERT GASTROENTROLOGY MEMORY BASKET BRAND NEW picture

ENDOXPERT GASTROENTROLOGY MEMORY BASKET BRAND NEW

$118.36



ABB Memory Module DSQC532B 3HAC023447-001 *New No Box* picture

ABB Memory Module DSQC532B 3HAC023447-001 *New No Box*

$499.95



Foot Rest for under Desk - Memory Foam Foot Stool - Back, Lumbar, and Knee Pain picture

Foot Rest for under Desk - Memory Foam Foot Stool - Back, Lumbar, and Knee Pain

$23.11



Desktop Memory Case Tray Case for PC DDR DRAM RAM DIMM Modules - 2 fits 100 New picture

Desktop Memory Case Tray Case for PC DDR DRAM RAM DIMM Modules - 2 fits 100 New

$20.50



Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm picture

Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm

$296.92



We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9 picture

We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9

$79.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.