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Old 11-02-2013, 01:17 AM   #1
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Question Upload Error

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Greetings,

I downloaded the Box app, which is actually just a link to a webpage. When I try to upload a video, I get the following error:

https://m.app.box.com
Upload Rate Limit Exceeded


How can I find out if the error is coming from the Box website, or my phone?

Thanks,
Shane.
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Old 11-02-2013, 08:08 AM   #2
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Default Re: Upload Error

It's from the website. There is a 100MB upload limit.
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Old 11-02-2013, 08:50 PM   #3
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Question Re: Upload Error

If I log into my Box account and go to Settings > Account Settings > Content and Sharing, it says that the Max file size is 250 MB. The largest file that I've tried to upload is 11 MB.

The error message says "Upload Rate Limit Exceeded", which sounds like it might be an error message from my phone or Telus Mobility. Is there a way to find out where this error message is coming from?

Thanks,
Shane.
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Old 11-03-2013, 11:45 AM   #4
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Default Re: Upload Error

Have you tried uploading when you're connected via WiFi?

Some Google users (Picasa) had this problem and one cause was corrupted files. Others found a solution in making sure they checked the box to Limit Local Bandwidth. It appears hosting sites can reject files being uploaded if they are sent too fast. Crazy, but it's prevalent. I don't know if Box has a setting somewhere (maybe on your account if you access it via pc?)

Perhaps you should head over to the Box support forums and ask them about it. They have been accused of throttling free users to preserve bandwidth for paid customers. https://support.box.com/entries/2215...lmost-unusable

Last edited by rambo47; 11-03-2013 at 11:55 AM..
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Old 11-05-2013, 04:04 AM   #5
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Question Re: Upload Error

I asked a question in the Box Community.

Thanks,
Shane.
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Old 11-05-2013, 08:06 AM   #6
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Default Re: Upload Error

Box suggested this to another user: "Please make sure that you are dropping the files to be uploaded directly into that shared folder (and not to your default Box sync folder) and then they should be uploaded (via Box Sync) successfully." Perhaps you need to create a different target folder to which you upload.

They also suggested opening up a service ticket if that didn't sort it.

Last edited by rambo47; 11-05-2013 at 08:08 AM..
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Old 11-06-2013, 06:11 AM   #7
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Question Re: Upload Error

The Style 9670 doesn't have drag and drop capability. I use the trackpad to select the file I want upload (/Media Card/BlackBerry/videos/). I've created a special folder on Box (called "videos") to use instead of my "Default Sync Folder".

I'll open up a service ticket.

Thanks,
Shane.
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