BlackBerry Forums Support Community

b-suns · 03-21-2011, 05:24 PM

Hi guys, problem is really strange, years ago I bought BB9000 in Italy, Vodafone as I found now, go to vodafone.blackberry.com and set up my email accounts, and forget about it.

Now the most interesting, now I'm using blackberry in Russia, I've already turned on BIS-B, received service books, EDGE is high, but can't set up email from my phone (cause I already done it on Vodafone web site

)

I can request password, it's OK
I CAN'T request login (username) I forgot years ago

(tried everything I used, nothing)

My local provider can't find my account (mts.blackberry.com) so they can't say me my Login

Support on the website tells nothing "contact your service provider" that's all

So I need to reset my PIN in VODAFONE or BLACKBERRY pin bases in order to register it again, or somehow to restore my login, phone was bought like potato w/o contract, so I can't call to VODAFONE support, nothing to say to them

Any ideas?

MidnightDraven · 03-21-2011, 06:06 PM

If you weren't using vodafone as your carrier with that blackberry, why did you register on their site?
And along with that, how did it ever work.

b-suns · 03-21-2011, 06:17 PM

Quote:

Originally Posted by MidnightDraven

If you weren't using vodafone as your carrier with that blackberry, why did you register on their site?
And along with that, how did it ever work.

I was young and unexpirienced

it's never worked, so I forgot everything

Found some contacts on Vodafone website, wrote, hope they will understand what I meaned

maybe someone have RIM contacts? I think I'm not alone in the history with such s...hit )))
Posted via BlackBerryForums.com Mobile

Dubdub · 03-21-2011, 07:40 PM

You need to contact/call Voda and cancel that BIS account. That will release the IMEI and PIN so you can use it with another carrier.

RIM won't do it, has to be the carrier where the BIS is in use.

b-suns · 03-21-2011, 11:46 PM

Thanks, but now it's really issue to find contacts on their web site, yesterday I filled out some form, but I'm not sure it was the right one, is anyone can help me with Italian vodafone web site or support? Many thanks and even beer from me for sure

Posted via BlackBerryForums.com Mobile

b-suns · 03-22-2011, 01:37 AM

Hoooray, mobileemail.vodafone.it/ here login and password is ACCEPTED, I'm in, I can change device, set up new email etc. can't delete ((( any new ideas?