[jibi]

This tool has been replaced with oppitronic's suite of tools. Please visit oppitronic.[net|de] for more information.

Please see his thread here: http://www.blackberryforums.com/gene...y-display.html

[Snyder81]

Thanks Jibi! I'm really surprised that no one else has commented on this in the past 3 days. This is a great tool for the Help Desk to use, but what I'm most excited about is using it for documentation purposes. I recall looking for something that could do BlackBerry screenshots about 6 or 8 months ago and there was nothing out there. Is this a new feature on the device with newer software versions or was this a custom job?

Thanks again!
-Snyder81

[BlackBerryLinks]

Originally Posted by Snyder81

Thanks Jibi! I'm really surprised that no one else has commented on this in the past 3 days. This is a great tool for the Help Desk to use, but what I'm most excited about is using it for documentation purposes. I recall looking for something that could do BlackBerry screenshots about 6 or 8 months ago and there was nothing out there. Is this a new feature on the device with newer software versions or was this a custom job?

Thanks again!
-Snyder81

For documention use, you can make screenshots, and device pictures with the Device Emulators (also part off the Java Develpment Environment (JDE)
http://blackberry-links.com/blackber...nment-jde.html

Regards,
Bob

[jibi]

Originally Posted by Snyder81

Thanks Jibi! I'm really surprised that no one else has commented on this in the past 3 days. This is a great tool for the Help Desk to use, but what I'm most excited about is using it for documentation purposes. I recall looking for something that could do BlackBerry screenshots about 6 or 8 months ago and there was nothing out there. Is this a new feature on the device with newer software versions or was this a custom job?

Thanks again!
-Snyder81

It was enabled within JavaLoader as of JDE 4.1 (maybe 4.0.2), so this is just using that. You can use it for the documentational purposes, or you can use the Device Simulators (as suggested by Bob). For 'real world' documentational shots, I prefer to use JavaLoader simply because the Device Simulator, as great as it is, is not a 1:1 example of your own or your users' handheld(s).

[d_fisher]

I updated BBscreen.bat. Nothing fancy, but easy enough for the worst end-user to figure out. Simply download the attached file (BBscreen.zip) and extract BBscreen.exe from it. A couple sample screenshots are attached as well.

Use BBscreen to capture screenshots for documentation purposes from a live BlackBerry, not a simulator. Give it to your help desk who can send it to end-users to capture screenshots of error messages. Or, put it on a shared network location and have the hlep desk send links to it.


What does BBscreen.exe do to my PC?

1. BBscreen.exe extracts three files to a temp directory.
   • BBscreen.bat
   • JavaLoader.exe
   • choice.com
2. BBscreen is launched from the temp directory.
3. If desired you can enter the device password. This is a time saver if you will be taking multiple screen shots.
4. A screenshot is captured and saved to the current users desktop. The file name will have the following format: BBscreen-%UserID%-%Picture#%.bmp.
5. You are prompted to take another screenshot.
   
   
   • If Yes, the next file name will be incremented by 1. Goto step 4.
   • If No, BBscreen exits and the temp folder is deleted. Only thing left behind is the self-extracting executable.

[jibi]

very cool - thanks doug!

[boweevel]

Way cool program.. works GREAT!!!!

[mayor111]

Bottom line...this tool is AMAZING!!

This will make my life SOOOO much easier when trying to explain to my (20) users where this setting is, or where that setting is...

THANK YOU SO MUCH!

Mayor111

[KonTiki]

Thank You Doug, your continued efforts here make it so much more pleasurable for the rest of us. This utility along with your JL_Cmder are Aces.

[d_fisher]

Now if I can just figure out how to include the drivers and automatically install them. What is the most bare bone way of installing the drivers? My previous attempts failed and shelved the idea for a while.

[BlackBerryLinks]

Originally Posted by d_fisher

Now if I can just figure out how to include the drivers and automatically install them. What is the most bare bone way of installing the drivers? My previous attempts failed and shelved the idea for a while.

Great your changes! What drivers do you mean?

Regards,
Bob

[LocoTk]

Many thanks, this is a great tool.

[d_fisher]

Originally Posted by BlackBerryLinks

What drivers do you mean?

The drivers that allow your PC to recognize the connected device as a BlackBerry. Normally these are installed with Blackberry Desktop Manager or BlackBerry Device Manager. I work in an enterprise with BES 4.0 and we do not install the either. Without the drivers present and installed, BBscreen cant connect to the BlackBerry.

In a perfect world, I would like the drivers to silently install with BBscreen. I dont want to have to talk users thru a seperate download and install just to capture a picture. I am going to test some tomorrow (if I have time) and see if I can copy the drivers to the drivers folder and reboot. Dont know if it will work or not. Just fishing for some ideas from others assist.

[jibi]

http://www.blackberry.com/knowledgec...68033&vernum=2

I'd say to start there - barebones installation ... figure out what its doing. If I'm not too busy putting out fires tomorrow post-hearing, I'll attempt to script it out as well.

[BlackBerryLinks]

How to connect your BlackBerry device to your PC without the Desktop Manager

Regards,
Bob

[Owings Mills Alex]

I must be a big dummie but I'm not getting this to work. The only thing I can think of is that my BlackBerry is connected to a USB Hub which is then connected to a docking station. Could it be too many connections in the path?

[d_fisher]

Originally Posted by Owings Mills Alex

I must be a big dummie but I'm not getting this to work. The only thing I can think of is that my BlackBerry is connected to a USB Hub which is then connected to a docking station. Could it be too many connections in the path?

Yes, BlackBerries do not like to be connected via USB hubs. Try connecting your BlackBerry directly to your laptop via a powered USB port.

[SMorganPhoto]

Very neat! This could come in great handy when I get my new BB

[dowlingm]

We install BB Manager as Custom and deselect the Desktop manager but retain the Device manager. Once installed we run it and set the DevMan to run at startup from the system tray icon. This means while users are in the office they aren't running up data charges to connect to BES.

[cooperpwc]

I would much appreciate some help with this. When I run BBscreen it cannot write the bmp. The error is that the "batch file is missing". When I go into C;/Windows/Temp, it is indeed missing.
Is this perhaps because I am running the program on Windows ME?
Thanks in advance.