Follow these steps:
* If you do not see USB:UNKNOWN or USB:BBPIN, then follow instructions listed in a1-a5:
a1) Disconnect the device from the PC.
a2) Keep the Application Loader Wizard window open
a3) Remove the battery and put it back
a4) While the red led is on, reconnect the device to the PC. The led will only stay on for a few seconds
a5) When USB:UNKNOWN appears in the drop down list, you need to immediately select Next
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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