BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 12-27-2007, 10:27 AM   #1
Urlryn
Thumbs Must Hurt
 
Join Date: Jul 2007
Location: Houston, Texas
Model: z10
PIN: N/A
Carrier: T-mobile
Posts: 79
Default 8700 BB Messenger

Please Login to Remove!

Hopefully this will be my last problem!

All my 8700's that are being activated on a new server can not add BB Messenger Contacts correctly.

I had posted in the 8700 forums but didn't get much help there...so hoping you guys have an idea whats happening?

If a person with a 8700 adds another contact that has a 7290,8100,8800 this is what happens:

8700 - sends request to another bb
8700 - contact shows up under pending as Firstname Lastname instead of Emailaddress.

Other - on the other BBs that recieve the request to be added...it shows up under pending as Email address.
Other - click accept

8700 - The pending contact changes from FirstName LastName to thier Email Address but should be changing to thier configured Name that they set on the contacts bb.

Other - User sticks in pending and never updates.
Other - send message to 8700....nothing happens

8700 - Send message to new contact and it creates a NEW contact on the other blackberry under contact and current converstation.

If you make the request from another device to the 8700 instead...then all works fine.

Urlryn

Last edited by Urlryn; 12-27-2007 at 10:28 AM..
Offline  
Old 12-27-2007, 12:51 PM   #2
funkyp56
Talking BlackBerry Encyclopedia
 
funkyp56's Avatar
 
Join Date: Dec 2006
Model: iPhon
OS: 3.1.2
PIN: iPhones have no PIN
Carrier: AT&T
Posts: 257
Default

Quote:
Originally Posted by Urlryn View Post
Hopefully this will be my last problem!

All my 8700's that are being activated on a new server can not add BB Messenger Contacts correctly.

I had posted in the 8700 forums but didn't get much help there...so hoping you guys have an idea whats happening?

If a person with a 8700 adds another contact that has a 7290,8100,8800 this is what happens:

8700 - sends request to another bb
8700 - contact shows up under pending as Firstname Lastname instead of Emailaddress.

Other - on the other BBs that recieve the request to be added...it shows up under pending as Email address.
Other - click accept

8700 - The pending contact changes from FirstName LastName to thier Email Address but should be changing to thier configured Name that they set on the contacts bb.

Other - User sticks in pending and never updates.
Other - send message to 8700....nothing happens

8700 - Send message to new contact and it creates a NEW contact on the other blackberry under contact and current converstation.

If you make the request from another device to the 8700 instead...then all works fine.

Urlryn

What version of OS and bb messenger on 8700?
__________________
BES 5.0.0.137 w/30 Users
Network Admin
Offline  
Old 12-27-2007, 01:07 PM   #3
John Clark
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
Default

Have you tried sending using PIN? Make sure you have the contact's PIN saved in your address book. From BBMessenger when you hit "add a contact" highlight the contact in your address book (don't click on it) and then hit the menu key. You'll see the option to request via PIN.
Offline  
Old 12-27-2007, 03:09 PM   #4
Urlryn
Thumbs Must Hurt
 
Join Date: Jul 2007
Location: Houston, Texas
Model: z10
PIN: N/A
Carrier: T-mobile
Posts: 79
Default

The OS on the 8700 have been 4.1 and 4.2 versions
Offline  
Old 12-27-2007, 03:13 PM   #5
John Clark
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
Default

OS versions shouldn't matter.
Offline  
Old 12-28-2007, 11:29 AM   #6
Urlryn
Thumbs Must Hurt
 
Join Date: Jul 2007
Location: Houston, Texas
Model: z10
PIN: N/A
Carrier: T-mobile
Posts: 79
Default

Actually was able to test this and PIN request worked just fine from the 8700...just not the email request
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Vintage SensorMedics Apple II/+/e Peripheral Cards (Rare/Low Serial # 259) picture

Vintage SensorMedics Apple II/+/e Peripheral Cards (Rare/Low Serial # 259)

$250.00



Vintage Hocking Valley Wine Grape Crusher Grinder Juicer Fruit Cider Apple Press picture

Vintage Hocking Valley Wine Grape Crusher Grinder Juicer Fruit Cider Apple Press

$1100.00



Apple Vintage m-20 stapler picture

Apple Vintage m-20 stapler

$10000.00



NEW LIMITED Vintage Drink Apple Juice Premium Gift Idea Fun Tee T-Shirt S-3XL picture

NEW LIMITED Vintage Drink Apple Juice Premium Gift Idea Fun Tee T-Shirt S-3XL

$23.99



LOFT INTERNATIONAL STANDARD FOUNTAIN PEN INK CARTRIDGES REFILLS 15 COLOURS BOXED picture

LOFT INTERNATIONAL STANDARD FOUNTAIN PEN INK CARTRIDGES REFILLS 15 COLOURS BOXED

$3.07



VTG Realistic Fake Play Food Replica McDonald's Apple Pie 3D MAGNET picture

VTG Realistic Fake Play Food Replica McDonald's Apple Pie 3D MAGNET

$9.50







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.