[forino]

Hi, bes server has the feature "view/upgrade software" listed under "device management" menu.
I've tried to select an user and follow the wizard showed cliking on "view/upgrade software", but i receive the message:
"Un upgrade software request failed to be queued for 0 user(s) and no upgardes were available for 1 user(s)"
I have never used this function on bes server, i'm trying to use it for upgrade blackberry software from 4.2.2.141 to 4.5.0.52. I've seen, selecting a user, ricght click on it -> Edit Properties selecting blackberry "device" and then select software i see that some users have software version 4.2.2.141 and other 4.5.0.52, i would to try to upgrade all the device to the same software version.
Is it the corret procedure ?
Bes Server version 4.1.6.9

[penguin3107]

You cannot upgrade a 4.2.x.x device over the air.
Wireless Update requires 4.5.x.x or higher on the handheld.

Additionally, the handheld must be running a carrier-approved version of the handheld OS and must also offer an OTA version of the updated OS.

You can read more about OTASL here:
OTASL - Official BES Provisioned Versions - Port3101.org : Your BES Connection