Definitely sounds like a provisioning issue to me.
Ask them to remove the provisioning and then re-add it.
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
I had a similar issue with one particular device that would not activate. It kept getting stuck at Waiting for Services... for HOURS. Even though I could get on the Internet on the device and do PIN to PIN messages, (had 1X for signal) all other data services were not functioning. After several wipes and hard resets, the signal changed to 1XEV and finally Enterprise Activation completed. There's something funny about the Verizon provisioning that prevents the EA from completing unless there is FULL data coverage.
Go figure. *shrug*
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DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
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Thanks Everyone, It was a verizon issue. They never admitted to it but after talking to a tech he did a couple things and then it started working. Thanks again!!
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
if i suspect a provisioning issue I ask the user of the handheld to go to:
OPTIONS > Advanced Options > Service Book you should see an entry called 'Provisioning [PROVISIONING]"
then if you open that entry, you'll see something like BESPRV-XXX under the field that says UID.
I dont know if this has a technical basis but just a thought inside me tells me that this entry in the service books check whethere there is PROVISIONING or none- and if there is the UID gives you an idea if it is BES or BIS or whatever provisioning that the network (i.e Verizon) has given the SIM/handheld (or sometimes both).