I am having trouble sending email from an 8700V configured with BES on Exchange.
I can receive email, tasks calendar and note items no problem and tasks, calendar items etc. get sent wirelessly no problem. The encryption key is up to date and no other error messages occur.
When I try and send/reply to an email I get a red cross next to the outgoing message, when I open the message I get the following:
Sent Using: Desktop (Secure)
Folder: Sent items
Message status: Desktop email program unable to submit message
To: Rob
Sent: 1 Dec 2006 11:15
Subject: Test
I am on the Vodafone UK network and they say everything is in order their end.
There is no other option for method of sending other than Desktop.
Email can't be sent wirelessly or when connected to my laptop via USB.
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Hi mcommerce,
Did you do a search as suggested to go to RIM Support Search Page? Try searching "Desktop email program unable to submit message" under "Support Knowledge Base Articles" and it will return 2 articles. If you have exhausted the desktop/handheld checking, then it will be a server issue... The other KB article is the server one. Good Luck!
Keyword: Send As permission
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Thanks for that, I also went through 3 KB articles that relate to that security hotfix and couldn't find anything out of place. Exhausting all of those avenues was the reason I posted on here. I am sure it is something so very simple but for the life of me at the moment I can't see it.
Thanks for that, I also went through 3 KB articles that relate to that security hotfix and couldn't find anything out of place. Exhausting all of those avenues was the reason I posted on here. I am sure it is something so very simple but for the life of me at the moment I can't see it.
Just keep looking I guess.
Thanks
Hi we have the same problem with one user. Did you find a fix for this