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Article Title: Administrators are unable to send APB PIN messages using the BlackBerry Manager
Article Number: KB16409
Link: View Document


On November 15, 2008, a change was made to the BlackBerry® Infrastructure that requires APB PIN messages from the BlackBerry Enterprise Server to be encrypted.

To resolve this issue, upgrade the BlackBerry Enterprise Server software to a version that supports encrypted APB PIN messages. The following BlackBerry Enterprise Server software versions support this feature:

• For BlackBerry Enterprise Server software version 4.0.x, the following support this feature: BlackBerry Enterprise Server software version 4.0 Service Pack 7 (4.0.7) and later
• For BlackBerry Enterprise Server software version 4.1.x, the following support this feature: BlackBerry Enterprise Server software version 4.1 Service Pack 4 (4.1.4) and later

Note: If a supported BlackBerry Enterprise Server software version is already active, no change is required. The APB encryption is turned on by default.

Symptons:

(1) DISP LOG
{
[40000] (10/18 12:13:33):{0x65C} [SRP] Received status ILLEGAL, Tag=191593433, AckRequired=0
}

(2) BlackBerry Manager error "Illegal handheld PIN"