[MarshallGoldman]

Dear BlackBerry experts:

My BlackBerry 9300 curve is (usually) freezing after the booting progress bar has reached the end. Occasionally, I can get it to connect to my Desktop Software. And very occasionally, after trying to connect, it goes into some unrecognisable text version of its screen. I'm able to scroll about on this and try various things, but I keep getting Java errors. After a number of these I got a message saying "AppError 601" and the phone rebooted. Hasn't shown particular signs of life yet (back to freezing at the end of its boot progress).

I've included a number of screenshots and everything I could get off it using the command line tools in the attachment.

I did manage successfully to use the resettofactory command from the MacOS terminal to get it to wipe. However, from the text-only screen, and judging by the documentation as well, it doesn't remove apps. And I'm guessing this is app-related.

I've tried booting it in safe mode, which left me with a frozen screen with text in the background and a rectangular logo screen in the foreground (there's also a screenshot in the attachments).

Even if none of this rings a bell with any of you, do any of you know how to delete the apps from the command line (if that's possible at all)?

Many thanks for any help!

[tsac]

I'm not sure you wiped the blackberry properly. Try this.

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

[MarshallGoldman]

Dear tsac:

Thanks for your suggestion. Unfortunately, I only have a Mac and am not able to use the program you propose. Any other ideas?

Many thanks,
David

[aiharkness]

I'm not sure about this, but it is what I would look at if in your position and no windows machine available...

KB10144-How to force the detection of the BlackBerry smartphone using Application Loader

See if you can get Desktop Manager to force an OS reinstall.

[MarshallGoldman]

Thanks for the thought. I tried this, and it gives me an unable to install message.

[aiharkness]

Darn. That's all I got.

I searched for info on how to wipe using a mac. Didn't find anything, except many people asking the same question.
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