[jsconyers]

Welcome to the forums.

Follow these steps : http://www.blackberryfaq.com/index.p..._BlackBerry%3F

You selected the wrong option. You need to select ResetToFactory, not Wipe Handheld. You will most likely still have the IT policy on the device when you reload the OS.

[Wide]

You have IT Policy and Firewall is enabled and shows a red lock. You want to remove this firewall lock.

1. Make sure you have Desktop manager installed 4.X or higher, latest is 5.0
2. Backup BB and save .ipd backup to restore it back at end
3. Connect BB device using USB.
4. In Windows, go to Start>Run>type "CMD"> dos window opens
5. type CD\ which will bring you back to the C:\
6.

type CD "program files\common files\research in motion\apploader" 
     Hit Enter Key
     type loader.exe /resettofactory > Hit Enter

7. When the process is complete be sure to restore the information from your backup. Open the Desktop Manager. Reconnect the device if disconnected
Click on Backup and Restore >Restore >then choose .ipd Backup file then click open.
8. When the data restores disconnect the device
On the device go to Manage Connections and turn on the Mobile Network
Service books may need to be resent to the device for email functionality.

Good Luck

[scetch14]

you can also contact your carrier and they can connect you with blackberry tech support and what they do is connect to your computer and walk you through the setup to remove the IT policy . I actually did that today and now my IT policy and firewall is disabled

[jneuer@kc.rr.com]

I downloaded and installed app and when I started it the Dos window started up and then disappeared as if the application closed?

[billymerec]

I have the same problem. I am using 64 bit Vista and the application seems to load for a quick second and then is gone. Please help!

[shane b]

Wow, thanks so much for posting this. I've been dying with my IT policy for a loooong time. Finally no more passwords!!!!

I'll be sure to pass this on to the IT department at work. They could use the help.

[shane b]

Originally Posted by jneuer@kc.rr.com

I downloaded and installed app and when I started it the Dos window started up and then disappeared as if the application closed?

The same thing happened to me. I tried on windows 7 and XP but neither worked, similarly to how you mentioned. It worked on XP eventually. I was outright denied by windows 7. I right clicked on the .exe file after unzipping and selected "view" or "view file" or whatever it says. That will open the exe into a bunch of other programs/files. I selected the last one. I think it was called JL_Cmder.cmd. (I'm going from memory)

The black box with white text popped up that said, "Hit any key to continue". It prompted me "do you use a password?" and I selected yes. I was prompted to put in my phone pw. From there I got the options to wipe, reset to factory, etc. I reset to factory and viola! I restored my phone via blackberry desktop software. Done.

[jtnowell]

hi,
my attempt to update my 8310 software and remove an IT policy has made the bb undetected by my pc and i cant seem to proceed with anything now. i tried installing the os update without deleting the vendor file. it failed to update 2 times and gave me the 507 error. i tried it a third time and it gave me the 507 error again but also now when i connect it to my computer is it not detected at all by the computer or bb manager. please help!
thanks

[jsconyers]

Try these steps:
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

[jtnowell]

ok, i tried those instructions a few times and i could not get "USB:UNKNOWN" to appear from the drop down menu of the loader wizard application. any other suggestions?
thanks

[jsconyers]

It may take multiple attempts before it connects.

I would reboot your PC and try again. Also, make sure you're connected to a rear USB port on your PC and not a USB hub.

[jtnowell]

i still am not able to connect via those instructions. i have tried many times now and am connected direct to my laptop via usb. any more help is appreciated greatly!
thanks

[jtnowell]

ok, i got it fixed. left it plugged in/charging for a couple hours and then connected it the the computer and it worked fine. thanks.

[darkdoomer]

okay, i need to remove the IT POLICY : DEFAULT which is trolling me since i might have installed aim the wrong way.

but after downloading the 300mb desktop manager, which was an horror to get it working with xp's new installer service, well that desktop manager 5.x downloaded from BB cant even recognise the device, and asks for it.

so no backup , which is annoying. anyone have a better plan to ...just get rid of that policy?
(yes, ebay. )

[John Clark]

Wirelessly posted (BB 11020)

What model device? Method 1 should work for most all devices except the real old ones.

[darkdoomer]

Originally Posted by John Clark

Wirelessly posted (BB 11020)

What model device? Method 1 should work for most all devices except the real old ones.

type 8820 runing os 4.2
i'll give it a try nyways, thanks for your pointers

[John Clark]

Wirelessly posted (BB 11020)

Your OS is obsolete. Install OS 4.5 and then use method 1 as described. Method 1 won't work until you install OS 4.5 or higher.

[ravinderkk]

Guys this is a great tool & it worked for two of my old BB 8310's & i am able to remove the IT policy installed by our BES Admin & now i am able to use the device without any password.

Regards

[jsconyers]

Originally Posted by ravinderkk

Guys this is a great tool & it worked for two of my old BB 8310's & i am able to remove the IT policy installed by our BES Admin & now i am able to use the device without any password.

Regards

You realize you will not receive any email/PIM updates either, right? Unless you don't need to be on the BES anymore.

[msnyder04]

ok so i have my friends blackberry pearl 8100. she got it used and it can only make emergency calls. it cant receive any messages or anything because the firewall. i have downloaded to jl_cmder file and unzipped it but now when i go to run and type in jl_cmder it says the file does not exist. i am becoming frustrated that i cannot do this. the it policy is under a crazy name pcommokc...i did the wipe handheld, nothing. i am trying to figure out how to get the jl_cmder to work is my main problem. someone please help!!