OK, then do the following:
- In the BlackBerry Administration Service, click Manage Users
- Search using one or more criteria, or simply click Search to return all activated accounts
- If using BlackBerry Enterprise Server 5.0 to 5.0 SP2, select Manage Multiple Users at the bottom of the screen. In BlackBerry Enterprise Server 5.0 SP3, multiple-selection mode is enabled by default.
- Select the desired accounts from the list, or click Select all results in the entire set
- Click Remove software configurations
- In the subsequent screen, select the sofware configuration to be deleted from the list on the right and click Remove
- Click Save
- Reattempt the deletion of the software configuration following the steps above