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Old 03-30-2012, 03:10 AM   #1
findsolution
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Default Unable to delete a software configuration from BES 5.0.3

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I had created a software configuration for deploying an inhouse application to a few BlackBerry devices via our BES 5.0.3. I wanted to delete the software configuration now, but the same is not getting deleted. I have already removed this configuration from the respective BB users but still nothing is working. In all the trial, I deleted the shared folder as well in which the app was published.

Is there any other way of removing this software configuration and the APP from the BES. Please help...
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Old 03-30-2012, 04:20 AM   #2
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Default Re: Unable to delete a software configuration from BES 5.0.3

What error message do you get when you try to delete the software configuration?

As long as a software config is still connected to a user / group etc. it is not possible to delete.
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Old 03-31-2012, 08:26 AM   #3
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Default Re: Unable to delete a software configuration from BES 5.0.3

In the Manage Applications option, when I try to delete the application it gives an error saying "The request could not be completed". And in the Manage Software Configurations, it only gives the option to the edit the configuration; the delete option is not available.
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Old 04-02-2012, 01:32 AM   #4
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Default Re: Unable to delete a software configuration from BES 5.0.3

You cannot and should not delete an application while it is in a software configuration. First delete it from all the software configurations, then delete the application.
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Old 04-02-2012, 03:03 AM   #5
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Default Re: Unable to delete a software configuration from BES 5.0.3

For Deleting the application we need to remove the Software configuration policy setting of that application then only we can delete that applications. For this go to Software > Manage software configurations > Edit software configuration and delete the policy settings from the application version for which we want to detach it.
Then from Software > Applications > Manage applications > View application we can click on Delete the application to delete the application
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Old 04-02-2012, 06:24 AM   #6
findsolution
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Default Re: Unable to delete a software configuration from BES 5.0.3

Thanks all for your response...

The application is not associated with the Software configuration anymore. It was deleted from the configuration, still it does not allow me to delete the software configuration.

Delete option is not available, only Edit and View Software Configuration list is available. Even when I edit the configuration, Delete option is not appearing.
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Old 04-02-2012, 07:31 AM   #7
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Default Re: Unable to delete a software configuration from BES 5.0.3

Have a look at this KB article:

KB20057-How to remove a software configuration in the BlackBerry Administration Service
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Old 04-02-2012, 12:55 PM   #8
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Default Re: Unable to delete a software configuration from BES 5.0.3

Also check if you have it assigned to any group and remove it from there too.
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Old 04-04-2012, 01:18 AM   #9
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Default Re: Unable to delete a software configuration from BES 5.0.3

Checked... The configuration is not assigned to any user or group. All possibilities have been checked but still the option for deleting the software configuration is not available.

Is there any other way by which i can delete both the application as well as the software configuration
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Old 04-04-2012, 01:34 AM   #10
freakinvibe
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Default Re: Unable to delete a software configuration from BES 5.0.3

OK, then do the following:
  1. In the BlackBerry Administration Service, click Manage Users
  2. Search using one or more criteria, or simply click Search to return all activated accounts
  3. If using BlackBerry Enterprise Server 5.0 to 5.0 SP2, select Manage Multiple Users at the bottom of the screen. In BlackBerry Enterprise Server 5.0 SP3, multiple-selection mode is enabled by default.
  4. Select the desired accounts from the list, or click Select all results in the entire set
  5. Click Remove software configurations
  6. In the subsequent screen, select the sofware configuration to be deleted from the list on the right and click Remove
  7. Click Save
  8. Reattempt the deletion of the software configuration following the steps above
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Old 04-04-2012, 02:31 AM   #11
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Default Re: Unable to delete a software configuration from BES 5.0.3

Thanks all for your valuable inputs. The issue has been resolved and we have successfully deleted the application and software configuration from the Admin console.

We had assigned this config to 2 users, and for both the users the software configuration tab was showing that there are no configurations assigned to these user.

I spoke to both these users and found that the application had got successfully deleted from their devices also. With permission from these 2 users I deleted their BES accounts and then I could delete the APP as well as the config. The users devices will configured again.

Still no clue as to what could have happened, but the issue is resolved...
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