[abendorg]

Mail/calendar entires/etc work fine. Adding/modifying/deleting *from* BB reflects nearly instantly to the address book in question. Nothing address book related works vise versa however.

gw server is oes2linux gw8
bes server is w2k3 gw8sp1 client bes416mr5
I did notice it had gwclient657 & 2 mapi profiles, so I uninstalled both, rebooted, reinsntalled mapi, gw8sp1 client, rebooted & all the services came up without any errors, but still no gw2bb address book sync.

In pouring over the eventvwr & logs for today D:\Program Files\Research In Motion\BlackBerry\BlackBerry Enterprise Server\Logs\ I am not seeing anything currently that stands out as to why said user cannot sync contacts from gw2bb. I have verified said user's account in BBmanager is set to bidirectional. I even set it to bb/server (still worked), server/bb(still didnt work), and back to bidirectional (still only synced bb2gw).

After backing up her contacts on the BB I tried the "wirless synchronization enabled" switch from true to false, wait 5 min, switch back to true again & tried to sync, no such luck. I blanked out the addressbooksubscribed and that did nothing, so I put it back to the address book in question & it still syncs from bb2gw, but not from gw2bb...

Any thoughts?

- That said, a little while later I noticed a couple hundred entries in a few minutes in the eventvwr
{User name} 'getGroupWiseContact' Exception caught. Exception Text: Unable to retrieve COM dispatch in "OAPIGetAddressBookEntryAlgo". Error is: -2147352567. -> Unable to get the collection count in "OAPIGetAddressBookEntryAlgo". Error is: 0. -> Caught Stacked Exception while inside "OAPITemplatePattern".

and now this in the BESSVR_MAGT_01_20090924_0001.txt -


[40000] (09/24 17:03:11.984):{0x1468} {user name} Get Contact {5089} .yq}# "f 7e0J! `r ! from GroupWise
[40000] (09/24 17:03:12.000):{0x13E8} [BIPP] Received status DELIVERED, Tag=22016
[40000] (09/24 17:03:12.281):{0x1468} GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)
[30315] (09/24 17:03:12.281):{0x1468} {user name} Sending data to PIM Connector, size=659
[40279] (09/24 17:03:12.281):{0x1468} {user name} SubmitToRelaySendQ, Tag=22017
[40792] (09/24 17:03:12.281):{0x1468} {user name} Add request sent to the PIM Connector. Target=Address Book
[40000] (09/24 17:03:12.281):{0x13EC} [BIPP] Send data, Tag=22017
[30384] (09/24 17:03:12.281):{0x248} {user name} Packet has been delivered to PIM Connector, Tag=22016
[40000] (09/24 17:03:12.296):{0x1468} {user name} Get Contact {5090} /(6;v "f 7e0J! aV ! from GroupWise
[40000] (09/24 17:03:12.296):{0x13E8} [BIPP] Received status DELIVERED, Tag=22017
[40000] (09/24 17:03:12.578):{0x1468} GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)
[30315] (09/24 17:03:12.593):{0x1468} {user name} Sending data to PIM Connector, size=567
[40279] (09/24 17:03:12.593):{0x1468} {user name} SubmitToRelaySendQ, Tag=22018
[40792] (09/24 17:03:12.593):{0x1468} {user name} Add request sent to the PIM Connector. Target=Address Book
[40000] (09/24 17:03:12.593):{0x13EC} [BIPP] Send data, Tag=22018
[30384] (09/24 17:03:12.593):{0x248} {user name} Packet has been delivered to PIM Connector, Tag=22017
[40000] (09/24 17:03:12.609):{0x1468} {user name} Get Contact {5091} .yqWw "f 7e0J! [z ! from GroupWise
[40000] (09/24 17:03:12.609):{0x13E8} [BIPP] Received status DELIVERED, Tag=22018

[abendorg]

gw client on bes server is not gw8sp1, it is gw7sp3hp3+bes-hotfix

[abendorg]

After further testing with this user (and upgrading her 8130 from 4.2 to 4.5)

Mail/calendar/tasks work great bidirectionally without issue, never were an issue

Contacts on the other hand (this is with using a brand new address book & new entries on gw, and a blank address book on the phone) -

- add from gw shows up on BB - yes fairly quickly (a minute)
- modify from gw shows up on BB - no -
- delete from gw shows up on BB - no -
- add a bunch from gw shows up on BB (copied from different address book) - not at all
- modify a bunch from gw shows up on BB - no -
- delete a bunch from gw shows up on BB - no -

- add from bb shows up on gw - yes very quickly (a few seconds)
- modify from bb shows up on gw - yes very quickly (a few seconds)
- delete from bb shows up on gw - yes very quickly (a few seconds)
- add a bunch from bb shows up on gw - yes very quickly (a few seconds)
- modify a bunch from bb shows up on gw - yes very quickly (a few seconds)
- delete a bunch from bb shows up on gw - yes very quickly (a few seconds)

If "RSET" option is used (bb/contacts/option/ type rset) to reload address book contents from server - yes, with changes from server.

Not sure why modify/delete from gw2bb do not work, settings for the bes mgr are bidirectional, and "server wins"