[Sydman]

Yeah I don't see software fixing a hardware issue. Just don't match up.

[ffejie]

Ever since I commented that the left-right was working fine on mine, it's been a mess. Between this, the battery life and the battery door, this device is going back. If they can't get me a working model, I don't know what I'll do - back to my 8830? Ugh.

[kurichan]

Originally Posted by ffejie

Ever since I commented that the left-right was working fine on mine, it's been a mess.

Ha! Same for me! I was trying to convince myself it was OK, but it wasn't. I exchanged mine - different world now - works how you'd expect. A real pleasure. I don't want to start a run on Tour exchanges, but if the horizontal on your ball feels funny, I'd get a new one.

I've got my sensitively back down to 70 on the new one too, no more spaz cursor! All around way way better! Wahoo!

[jimn367]

Glad and sad to see that I am not crazy.

I tried adjusting sensitivity and everything I could think of. My trackball will also literally stick with left/right movement. It seems to get stuck and eventually it will work it's way free, but the performance is really bad.

Looks like I need to back up my phone and get a new one... :(

[MizLiz]

My trackball stuck yesterday. It would scroll vertical...but horizontal? it would only move to the right- not the left. In desperation, I tried mom's Universal Solvent (spit) rubbed the trackball briskly with a cleaning cloth---voila! problem solved. Works great.

Moral: Do not use trackball with sticky fingers from eating a maple bar.

[kurichan]

Better to use rubbing alcohol next time.

[Sydman]

So got my third one in just now. And even though the guy in the store said it would be a new one it is not. At the top of the screen there are seven little markings under the screen. (Very Annoying). But the trackball is better, still not very pleased with Verizon's customer service. I was still in my 30 days and should have gotten a new one, but now since I had to wait to ship I am outside my thirty days. This had definitely been the most frustrating Blackberry I have even owned.

[sterls18]

I dont know what to do all these trackball problems and other problems is makign me stick to my curve 8830 verizon. Help me all what to do get the tour have all these problems or stick with my Curve untill all these issues get solve?

[Sydman]

Originally Posted by sterls18

I dont know what to do all these trackball problems and other problems is makign me stick to my curve 8830 verizon. Help me all what to do get the tour have all these problems or stick with my Curve untill all these issues get solve?

That is a tough one man. I never had any problems with my curve. Maybe they will find a fix for the trackball issue though. If they do that its a no brainer to switch to the Tour.

[Sydman]

Well just got back from store. They at least made right and got me a brand new Tour. So this will be number four. Will see how it goes and how long the trackball lasts.

[babryan]

Increasing the trackball horizontal sensitivity from 70 to 90 completely resolved the issue for me.

[Sydman]

I know we have beaten this issue to death. But I am curious. Those having problems with their trackballs. Do you keep you phone in your pocket? I have noticed since I am using the swivel case that came with it I have not had issues. I think the small little particles in our pockets/purses whatever is getting behind the tracball and causing the issue. Mine was bad one day on a previous one and I blew some compressed air into it and seemed to fix it for awhile.

[hollawood24]

Although the trackball swap seemed to solve my problem, i ultimately swapped my device for another, because it just felt incomplete without having the tour in all its glory (tour trackball and all)... The new one seems to work flawlessly and hope it stays that way.. The post about the new tour having a better build just might hold to be true, even though its kind of obvious.. I still recommend swapping your trackball at the store if the trackball is your only issue and especially if your 30 days is up.. Sydman i too always have used the case for the tour, never once put it in my pocket but that didnt stop it from acting up.. with my new one i plan to always use the case too so i can further prevent that problem from happening.. people have given this post some great consideration and i appreciate all input and output.. Keep it up people! One Tour at a Time!

[rambo47]

Originally Posted by Sydman

I know we have beaten this issue to death. But I am curious. Those having problems with their trackballs. Do you keep you phone in your pocket? I have noticed since I am using the swivel case that came with it I have not had issues. I think the small little particles in our pockets/purses whatever is getting behind the tracball and causing the issue. Mine was bad one day on a previous one and I blew some compressed air into it and seemed to fix it for awhile.

I have the trackball issue and I've kept it in the case whenever I have carried it.

[rambo47]

I just ordered two new trackballs from cnn.cn, a white one for the Bold (folks say it does the job nicely) and an orange one specifically for the Tour. I'll first install the funky orange one as I LOVE orange, and would ideally like to have the lower profile trackball. Should any strange trackball behavior continue with the OEM part, then I'll try the white one designed for the Bold. I'm way past the 30-day return period, and frankly, after setting my Tour up just the way I want I do not relish the prospect of starting again. Yeah, a backup/restore will get *most* stuff transferred, but not everything.

[jorizkallah]

That's weird i just got my tour yesterday and the trackball is working great!

[rambo47]

Looks like it was the first batch we early adopters got that have the trackball issues. That's one of the hidden costs of living on the bleeding edge - sometimes it hurts!

[motionguy]

Returned my Tour to Verizon this last weekend for a new one. I was unit #2 from Verizon the day they started selling the Tour. Track Ball was not working right in horizontal direction after about 1-2 weeks.

Sales Guy's were talking amoungst themselves and I asked what the commotion was about with my phone. The Sales Guy said there was a batch of early phones with Trackball defects. Mine was one of the serial numbers on the list.

It was after 30 day period, but they swapped my phone for a new one without any issues.

Hope this helps folks with trackball issues who are earlier adopters

[bigdaadio]

Originally Posted by rambo47

Looks like it was the first batch we early adopters got that have the trackball issues. That's one of the hidden costs of living on the bleeding edge - sometimes it hurts!

Yesterday I swapped out a Tour , at the local Corp. store that I received new from Sprint last Friday.
The trackball is working better, BUT not the way it should.
SO i think the problem still exists.
This store had 50 people waiting and appears to be one of the busier places I have seen yet ( central Long Island), so the chance of them having "OLD STOCK" is slim.
I too am gettin tired of switchin devices, and this is my last Straw with the Tour.
I have had 8 different models in 7 years, and this is the quirkiest yet.

Back to the Curve? ugh

[tj13]

Originally Posted by motionguy

Returned my Tour to Verizon this last weekend for a new one. I was unit #2 from Verizon the day they started selling the Tour. Track Ball was not working right in horizontal direction after about 1-2 weeks.

Sales Guy's were talking amoungst themselves and I asked what the commotion was about with my phone. The Sales Guy said there was a batch of early phones with Trackball defects. Mine was one of the serial numbers on the list.

It was after 30 day period, but they swapped my phone for a new one without any issues.

Hope this helps folks with trackball issues who are earlier adopters

any way to find out what those serial numbers are? its difficult to get to a vzw store for me due to work for the next 15 days, then my 30 would be up.